Handbook
Who is the compliance officer for Clark Resources?
Cheris Reed
What resource is the otc network under?
pharmacy
I'm tall when I'm young, I'm short when I die. What am I?
A candle
After you find the member in ccd what is the first thing you check?
Member Call History
What are the names of Cinderella's step sisters?
Anastasia and Drizella
How many hours of PTO can we carry over to the next year?
6.16 hours
What are the first 5 CCD quick links listed?
Member Search
Dashboard
Claims
Order ID Card
Member Call History
What question can you never answer yes to?
Are you asleep yet?
Why is it so important for previous documentation to be correct?
If someone else look up your call log they will know everything that happened on the call
Where is Area 51 located?
Nevada
True or False
Breaks are considered time worked.
True
What topic do we use if a 18+ member gives permission to speak to p/g?
hippa verbal hipaa prd - 1 time attestation
What has teeth but can not bite?
A comb
What must we double check on an inbound call?
Eligibility and GIC DO NOT go by the call history, something could of changed since member was called.
What is a group of ravens called?
unkindness
Does a complaint to Human Resources have to be in writing?
No, there is no requirement that a complaint be in writing or conform to a specific format
Which topics in clark campaign can we not use?
Eliza Redetermination, women's health, SNAP
What has 13 hearts, but no other organs?
a deck of cards
What can you use to find a member in ccd?
name, dob , member id #. ma case#, Alt id # ccd cut log#
Where do penguins live?
antarctic
How long in advance must FMLA Leave be requested?
30 Days
What number do we give to the provider?
Alternate ID
What begins with an "e", only contains one letter?
An envelope
What depositions are there for inbound calls?
Answered
What country is Dubai located?
United Arab Emitates