Results
When you give a result verbally, this is what you need to have the client do.
What is repeat it back?
This is the abbreviation for verbal given/read back.
VG/RB
The shortcut for online call log new
What is OLN?
These results are called 24/7 and are considered to be "critical" or life-threatening results
What is Priority 1?
Due to state laws, when making an outbound call, you have to tell the client that you are on a _____ line
What is recorded?
"Verified by Repeat Analysis" is an example of this type of note
What is a technical note?
When you provide a verbal, and the client refuses to read it back, this is the radio button you must select in ADT.
The shortcut for online call log delays
What is OLD?
These results are called 9am-5pm/7 days a week, and are results that may still require urgent attention, but are less urgent than Priority 1
What is Priority 2?
To identify the company, you must state you are calling from this place
What is Quest Diagnostics?
Culture results may have this listed on the bottom, with medications that can be used to treat an infection.
What is sensitivity/susceptibility report?
If a client states they already received the results, you must type this note in the comments box.
AHR
The shortcut for Patient Inquiry
What is PINQ?
These results are called 24/7 because the doctor has requested them to be done right away.
What is stat?
To identify yourself, you must state this to the client
What is your/my name?
This is a test result in a BMP/CMP that may be high if the patient is diabetic
What is Glucose?
If the client refuses to provide their last name, this abbreviation should be documented
The shortcut for Client Inquiry
What is CINQ?
These results are called M-F 9am-5pm, because the client has requested a call be made to the office.
What is Call?
If the voicemail is not clearly identified, you should only leave this minimal information
What are phone number and accession number?
This is a type of test that is performed on patients who have had organ transplants. (Hint: starts with T)
What is tacrolimus?
This is the correct format to enter a delay comment
Phone/action/priority/test/attempt
When accessing a patient report in PINQ, this is the letter you enter to start a problem tracking ticket.
What is Q?
These results are indicated to be called by a technologist or pathologist. (Hint: handled the same as a P2)
What is Call/T?
When speaking with a client, and they ask you to fax the results, you must confirm these 4 items about the patient with them before ending the call.
What are patient name, date of birth, date/time of collection, test name?