EZPhone
This four-digit number is the extension number for your EZPhone.
What is the Place Number?
Which Call Status allows you to receive calls from the system?
What is 'Ready'?
The 'Front End' of SAP. This is where you will be completing all of your work for your customer.
What is IC-Web?
EasyMax has no termination fees to cancel, we only ask for this many days notice.
This lady is the CEO of ENMAX.
Who is Gianna Manes
This feature behaves just like the keypad on a regular phone.
What is the Dial Pad?
You would put yourself into this Call Status when you are done your shift.
What is 'End of Shift'?
These individual links are all located on the right hand side of your SAP screen.
What are workcentres?
There have been a couple versions of EasyMax. We are currently in this version...
What is EasyMax 3.0?
This single building, located just off of Macleod Trail, is where many different divisions of ENMAX all work.
What is ENMAX Place?
You would perform this function when hold times are too long when transferring a customer to another department.
What is a Cold Transfer?
What are EasyMax Rewards?
This municipality owns ENMAX and works closely with them on many of their billing procedures
What is the City of Calgary?
You perform this function when transferring a customer to another department. It allows you to introduce the two parties.
What is a Warm Transfer?
This division of ENMAX is responsible for maintaining all of the distribution and transmission lines.
What is ENMAX Power?