Quick Recall
True or False: Products advertised in a Utica, NY retail sale flyer are not the same as the products in a Palm Bay, Fl retail sales flyer?
True
Using OMS, what is the delivery time for order W131243816?
8-10 Weeks
Using your resources, fill in the blank: item 2515037 has a ___ - sq. in. cooking area.
222
How much is the return fee for a Narvar label?
Accessed a 7.50 cent fee.
A national Guard member wants to know if the 5% discount can be used on a Tracker ATV purchase, Can the discount be applied?
No
True or false: If a customer has a saved card on file, you should verify the last 4 digits of the credit card, and ask for the expiration date.
True
To change the pickup person for a Ship To Store order with a shipped status, you should:
Add an account note to the shipped order.
Using your Resources, what is the nearest store for zip code 77404?
Bass Pro Shops Pearland
An item can be returned within ____ days of purchase
60
TTrue Or False : If a customer wants an exchange or refund, you should first direct them to our returns address?
True.
When placing an order, how should the customers name be verified?
The name as it would appear on a credit card
True or false: to abandon a Ship To Store order with a Ready For Pick Up status, you should add an alert.
False
A Classic Mastercard customer earns ________ on Bass Pro Shops or Cabelas Purchases?
2%
True or false, If an item needs to be returned after the 60 days, the item can still be returned on an inspection basis?
True
Is $25 off, no minumum purchase a promo code that we offer?
No. We offer $10 Off, $20 off, and free shipping.
When placing an order, how should the customers address be verified?
Billing Address.
How many packages shipped on order W131370265?
2
When filling out an alert for regular Fedex return label, the que selected is:
Processing.
True or false: Custom orders can be returned by mail or at the store.
False.
A customer recieved an item (2589883) but the prep bowls were dented. The customer will keep the order, but what promo code would you offer him?
10 dollars off no minumum purchase appeasement Promo Code.
$10
Does order number W135129015 have a tracking number?
No.
A customer needs to return SKU 1896583. Which Return label should be used?
No label is used, this Item cannot be returned.
True or False, mouth calls can be returned.
False
True or False. When a customer uses a Narvar Label, they are refunded when the item is processed by the Returns Department.
False, they are refunded when the package is scanned in.