Mobile
New Mobile customers receive this via email
What is security code?
The amount of free XUMO devices customers can have per account
What is one ?
The names of all 10 current available TV packages
What is TV Select, TV Select Signature, TV Select Plus, Mi Plan Latino, TV Choice 15, TV Stream, TV Stream Latino, India View Stream, India View Stream Plus, Limited Basic
The process when calling outbound or inbound calls when customer devices are already active
What is transfer to mobile/xumo repair? (Outbound we wouldn't dial, we would dispo as 'Already Activated')
The consolidation of companies that make up Charter Communications
What is Charter, Time Warner Cable, and Brighthouse Networks?
These Google devices are the first to support eSIM on our network
What are Pixel 9, Pixel 9 Pro XL, Motorola Razr?
The items in the XUMO self install kit
What is a Xumo Stream Box, remote control, power cable, HDMI cable, and Quick Start Guide
This streaming app was just added to TV Select
What is AMC+?
The process when customers self activate XUMO devices
What is check telescope for usage. If there's usage, cannot claim. If no usage, have customer login to STVA, turn up volume, claim activation?
The month and year our department was formally created
What is January 2021?
New unlimited plus customers are automatically registered for this when line becomes active
What is the Mobile Anytime Upgrade?
The amount of XUMO devices customers can order and the amount of devices we can ship to customers
What is 25 devices and ship 4 devices at a time?
The number of compatible devices customers can live stream STVA on a single account OOH
What is 3 devices?
The information never to be provided on calls or notated on accounts
What is DOB, pin, account number, bill to address, security code, email address, IMEI, telephone number, email password (before reset), payment details (banking/credit information), AH name
The date of the recent EVP Roadshow
What is August 27th, 2024?
Customers who can have multiple mobile accounts
Who are SMB National customers?
These types of locations are not eligible for Bulk XUMO devices
Who is Senior living facilities, assisted living facilities, RV Parks, and Marinas
The information that was recently added to new Residential TV boxless accounts
What is national channel lineup?
One of the main requirements when setting up Mobile service and XUMO
What is a valid email address?
The number of Outreach leadership not from San Antonio
What is 6?
The Mobile vendor used to reduce fraud
What is Authentic ID?
These items are free with all of our TV plans
What is HD, On Demand, STVA?
The steps for handling deceased customer accounts
What is create UCM ticket (account mgmt, deceased customer handling), enter in person's info, select either account takeover/disconnect, save issue. Inform person that that our dedicated team will contact them via phone call.
The awards that our Mobile service and XUMO won this year
What is the Mobile Momentum Award and Product Launch of the Year?