Property Codes
OWK
Outrigger Waikiki Beach Resort
Gold, Platinum, Black, Red
What are DISCOVERY membership levels?
This view option offers a panoramic 180 degree view of the ocean from the rooms lanai's. Offered at several properties.
What is Ocean Front?
This process when a third party partner calls and wants to modify or cancel a reservation. (HINT: the call is from the third party not the guest)
What is transfer to Wholesale Queue?
Click this before you ask for the guests credit card in Pure Cloud.
What is Secure Pause?
OKR
What is Outrigger Kona Resort and Spa
Perks earned at this level include: 7% D$ earn, 11am Early check-in, 4pm late check-out
What is Titanium?
Outrigger Kona Resort and Spa offers this unique wildlife experience.
What is the Manta Talk or Manta Ray Night Snorkeling?
This is the first place to look for property knowledge. Bonus: name a second place to look.
What is Sabre Voice Details? Bonus: What is Sharepoint
Do this at the end of EVERY interaction in both Sabre Voice and Pure Cloud.
What is Wrap Up?
KVL
Kapalua Villas Maui
To earn Platinum, a guest needs to stay this many nights.
What is 10?
Honua Kai offer this amount of aquatic playground. Fun for the entire family!
What is 3 acres?
Do this every time you go off queue, leave your desk, go into a meeting, etc.
What is Change your status?
Process to collect pre-payment for a reservation BONUS: list the steps involved
What is Sertifi?
1. get guest and res info
2. ensure reservation is more than 72 hours out
3. e-mail canned template to wholesale help desk
MER
What is Maui Eldorado Kaanapali by Outrigger
Repeat Business, Brand Ambassadors, Increase Spend are types of these
What are reasons Outrigger has a loyalty program?
This place offers daily breakfast, evening pupus and a signature cocktail with the purchase of exclusive access.
Voyager 47 Club
This is the first place to look before requesting time-off.
What is the Host Vacation Calendar?
Two types of call transfers
What are Blind and Consult?
FOR
What is Outrigger Fiji Beach Resort
This is a great fall-back rate to get an enrollment and offer a discount to the reluctant buyer
What is DISCOVERY rate or DISCOVERY Advanced Purchase rate?
Enjoy an exclusive digital album download, included in the Resort Charge at this property.
What is Waikiki Beachcomber by Outrigger?
This is your first step when having any type of technical difficulties
What is call the help desk?
When looking at a 3rd party reservation, we can confirm only these three things. BONUS: For this reason we cannot confirm room type. (name 1 of 3)
What is dates of stay, name on reservation, property?
What is the property may change room type OR the 3rd party may not have the same room type description OR the 3rd party discounted price was a "RUN ON ROOMS" reservation.