Take My Money
These two sets of numbers are collected from the member to complete an account draft.
What are the routing number and account number?
Common to all UL policies this charge increases each year.
What is the monthly deduction
These two systems house policies that are being serviced by the group B phone queue
What are OIPA and ALS
This is used to verify individuals with permission to sign/speak on behalf of an owning company
What is a corporate resolution
Effortless, personal, and reassuring are Nationwide's three these.
What are customer service principles
The following response is referring to restrictions on which form of payment? "Unfortunately the limit is $5,000."
What are bankcards (note: credit card is not an acceptable answer)
This feature provides a safeguard to keep guaranteed policies on track and sends an annual letter with details.
What is APM- Automated Premium Monitor
Policy information for ALS backup is available in these two locations.
What are the NW website and NFCD
A (minor) member wishes to change from annual to monthly payments. You the CSR must complete this.
What is the Billing Changes Vision template
When beginning a death claim in NFCD the information may be revealed about the policy to the caller
What is none
This document, created in SAP, must be saved and added to a Vision transaction
What is a payment receipt
This lasts 61 days and coverage is still being provided.
What is grace period or lapse pending
The only source of documents approved for external use can be located here.
What is Merrill
This team handles many things from name changes and owner changes, to sending out policy history.
What is the policy admin team
The 15th of the month and just prior are popular days for members to request this.
What are allocation/strategy changes
Setting up this payment method requires a rep to complete a Vision template AND the member to setup online.
What is recurring bankcard
This and this, respectively, provide IULs and VULs each a way to potentially increase cash value
What are strategies and subaccounts
This system is used to locate a member's 1099.
What is Taxport
This would be highly recommended to the member when they are considering a loan or partial surrender.
What is a reproposal
A policy in its 5th year becomes a MEC (modified endowment contract). Which limit was likely violated?
What is TAMRA
Once approved, this type of transaction takes a minimum 11 business days, though approval is not guaranteed.
What is a refund
Nationwide offers these two vehicles for Long Term Care coverage.
What are the LTC Rider and CareMatters products
Accessed via NEVA or a link on The Spark, users check here for the status of disbursements.
What is PMTS
This feature, often associated with annual or large IUL payments can be terminated via phone request. Electing it requires a signature.
What is DCA (Dollar Cost Averaging)
This rider causes a 1099 forms to be sent to members showing an amount that is reportable but not taxable.
What is the long term care rider