A
I am at work
What is the best time to reach you? ... followed by
Where do you work?
Are you working in the field?
I just want to learn how to cook
What do you mean by "learn how to cook"?
What would you like to be able to do in the kitchen?
What do want to accomplish with culinary?
What can you see yourself doing?
I work a lot/ I don't have time
What do you mean by "alot"?
Paint me a picture of your typical week ...
What times throughout the week could you see yourself dedicating time to school?
Can you call me back?
Are you currently working in the industry?
(Call progression)
I just want information about the program,
We actually have multiple programs that we offer, I want to make sure that we help you get to the next step towards your goal with the program that will fits you best
The more I know about you, the better
I don't have time
Is that why you are looking into online classes?
I did not request information/ You have the wrong number
Okay, well do you know of anyone that maybe interested in looking into bettering themselves in the kitchen?
(ASK FOR PDL)
I am not sure about taking online classes, I learn better hands on
The beauty of doing culinary school online is that you will be hands on, in your own kitchen! What better way to learn hands on but from the comfort of your own kitchen with equipment you are already familiar with
You have the advantage of watching demonstrations multiple times and having more accessibility to your chefs on your time
I need to talk to my ____ first
I understand that 100%, they will be supporting you while you are in the program so I am sure you would love to share the great news with them. By getting your application in today you will be able to show them the presentation to answer any questions but you will also be able to go through the student orientation together. Orientation is going to show you what our online environment is like and help you do even more research to further confirm we are the best fit for you!
I am no longer interested
What changed since you requested information?
It is too expensive
What do you mean by expensive?
What concerns you about the tuition cost?
Tell me about what you mean ...
I have to think more about it
What concerns do you have?
What more would you like to think on?
What would it look like for you to more forward?
What questions do you still have?
I do not have the application fee right now
What are your plans for getting your application in today?
You said that you are supported by ____, can they assist you on taking the next step towards your culinary goals?
I know that you said tuition was a concern of yours at the beginning, but you didn't have any questions about the application fee? What is holding you back?
You told me that nothing would stop you from taking the next step, and nothing includes a $25 application fee. How can we make this happen today?
I do not want to use student loans
What experience do you have with using student loans?
What other plans do you have in place if you decide not to use financial assistance?
The start date is too soon
What about the date makes it "too soon"?
You said that you have been thinking about this for ___, why wait even longer to start on (insert goal)
Regardless of when you enroll, we will work the same process as our most successful students to get everything completed in 7 days.