DAY 1
How does the 10 foot rule help us engage our customers?
A smile always breaks the ice :) and it shows the customer a "want to help" attitude rather than a have to help attitude
What are the five key actions that can help you structure your feedback conversations?
*convey your positive intent
*Describe the issue
*state the impact
*Seek a response
*Focus on solutions
What are some of the processes that have to be executed within the overall customer availability process(CAP)
*section work
unloading truck
one-touch
checking overstock
working the in-stock reports
HVDC processing
what are the components of aisle location
aisle
section
zone
What are the roles and responsibilities for the overnight support manager?
*modular involvement
*Manage backroom and overstock
*mod completion and cleanup
What is the difference between basic store standards and area-specific standards?
*basic store standards are universal and apply to every area of the salesfloor
*Area-Specific standards are specialized to the unique needs of each department based on the nature of that department's business.
What are the four color of bin magnets and what do they mean?
Blue- exception overstock
Green- itens for feature
Yellow_ New mod freight
Orange- Deleted
what do you do if an item does not fir in the modular home?
Check shelf cap
check on hands
check mod integrity
What is a leader teacher?
a leader teacher is a leader who identifies or creates learning moments that allow people to share their ideas and perspectives.
what are some available tools that you can use?
OBW
Handhelds
AMP
SOPs
Daily Double:
How many steps are there in the modular process?
7
why is it so important that we utilize OBW for cleanup?
Availability/ access to products
safety
cleanliness
many of our facilities are open 24 hours so we may have customers shopping in the store.
What is a teachable moment?
A teachable moment is an opportunity where a person can improve their skill set, their knowledge, or their approach to solving a challenge.
It is an opportunity for you to show a person, "in the moment" what good looks like.
What are the three main requirements for topstock standards?
Visually organized
safely stacked
organized cases and eaches
What are the steps to the modular process?
1. Print the modular and labels
2.Prep the fixture
3. Prep signing.
4.Read the cover letter/playbook/guides.
5.set the modular
6. sign the modular
7. confirm the modular.
daily double for the class
Who is going to ACE the test?
All of us :D
What strategy should you use to continue learning at Walmart?
Bonus daily double questions: What are they?
the three e's
*experience (learn by doing)
*educate(learn with the resources)
*Exposure (learn by exposing yourself to the experiences of others)
triple value!!
Who is the best facilitator you have ever had????
answer is me DUH!!! :)
Who is respobsible for modulars and what is their role?
Dept. Manager- prepping the mods
O/N support- planning and verifying the mods
MOD team- Setting the mods.
worth 6000 points
what time is it now?
TEST TIME!!!