Expedited Cases
CCAP
INCOME
CALL SERVICES
PREVIOUS STAFF MEETING
100

Q. when an application is taken on Sept 2nd and approved for ESNAP, when will the client need to call and do the ESNAP 2nd interview by?

A. Sept 30th or the last day of the month.

100

Q. The client reports a job change on July 27 and is due a recertification in August. Do you enter the change through case change or recertification?

A. Do not act on the change when reported. The intake worker documents the reported change on the system and scans form PAFS-126 into ECF. The recertification worker reviews case comments and ECF prior to acting on the reported change during the recertification interview.

100

Q. Individual states they pay child support but not through Child Support Enforcement.

Would a Divorce Decree sighting the amount of child support the father is to pay be considered a legally obligated order since it’s signed by the courts?

A. YES

100

Q. To be a Student and be eligible for SNAP you must?


A. . Be employed and paid for an average of 20 hours per week OR 80 hours per month;

Be self-employed and working an average 20 hours per week or 80 hours per month and receive weekly earnings at least equal to the Federal minimum wage multiplied by 20 hours per week or 80 hours per month (use gross amount of income to make this determination);

Participate in a State or Federally financed work study program during the regular school year.

Be responsible for the physical care of a dependent household member under age 6. Only one parent/stepparent per household can be responsible for the care of dependent household members under age 6. The 

parents must decide who has primary responsibility;

5. Be a single parent enrolled in an institution of higher education on a full-time basis, as determined by the institution, who is responsible for a dependent child under age 12, regardless of the availability of adequate childcare.

100

Q. What requirements do households have to meet to be categorically eligible?

A. All household members are authorized to receive, or currently receive TANF cash benefits or in-kind TANF benefits such as KTAP, Kinship Care, Work Incentive Reimbursement (WIN), or Family Alternatives Diversion (FAD).

All household members are SSI recipients

households in which all members receive a combination of the TANF benefits listed above and SSI

200

Q. If the household is eligible for expedited benefits, the application must be processed by the ___th day.

A. 5th

200

Q. Households are required to report when ____?

A. total gross monthly income exceeds 200%  poverty level and a member of the household who is req to meet ABAWD requirements begins to work less than 20 hours per week.

200

Q. When documenting case notes about child support, what should be included?

A. Explain if you are not using the last 3 months of child support paid to calculate the expense. Document whether court order is verified.

200

Q. The following individuals living together must be certified as one household regardless of whether they customarily purchase and prepare food separate and apart from each other.

A. The spouse (as defined in MS 2000) of any household member;

[Parents living with their natural, adopted, or stepchildren who are age 21 or younger (including ex-stepchildren, as divorce does not sever stepparent relationship). For SNAP benefit purposes, biological blood ties are severed when a child is legally adopted. However, guardianship does not override a parent’s natural relationship; and;]

Children, other than foster children, under 18 who are under the parental control of an adult household member.

200

Q. What is the minimum information necessary on the application form (FS 1) to consider it a filed application

A. Signed FS1 and cl ID

300

Q. T or F when client is eligible for expedited benefits , workers can verify the cl’s identity via CC if no other verification in ECF exists.

A. T – do not delay a expedited case. Worker should try and make all efforts to obtain as much verification as possible for a ESNAP case.

300

Q. Households should report changes by what day of the month?

A. the 10th day of the month.

300

Q. If child support not paid thru CSE, would we require the custodial parent to verify that they are paying this directly to them?

A. Verification of amount paid in child support is required to allow the deduction. This verification

does not have to be from the custodial parent

300

Q. If the head-of-household moves out you should?

A. 1. As the head-of-household has changed residency, and this is a change known to the agency, update the residency information; 2. Remove the remaining household members from the current SNAP case; 3. Complete a new application in the new head-of-household’s name; 4. Conduct an interview and obtain a signature in addition to the appropriate verification; 5. Issue a new EBT card in the new head-of-household’s name if needed; and 6. All new benefits issued will be accessed with the new EBT account and card.]

300

Q. T or F. Are 3 written statements from a non household member needed to verify the situation if a client cannot get verification.

A. no. Client statement can be used as last resort or 1 written statement from a non household member can be accepted.

400

Q. When pre-screening a client for expedited benefits what should you ask?

Are your liquid resources less than $100, and have a gross monthly income less than $150?

400

Q. T or F? If the case discontinues due to an unverified change and the requested information is received within 30 days of discontinuance, reactivate the case.

A. TRUE

400

Q. What is the max amount of arrearages a client can have before becoming disqualified from receiving SNAP?

A. Individuals with $500 or more in child support arrearages are disqualified from receiving SNAP benefits. The individual is ineligible until he/she meets his/her monthly obligation amount on ALL court orders or is exempt.

400

Q. How many days does DCBS have to process the initial SNAP application?

A. 30 days.

400

Q.  What verification is required for a household entitled to expedited services.

A. Cl ID

500

Q. client applies for snap on 9/16 and is eligible for ESNAP. What day do they need to complete their 2nd interview by?

A. 10/31 or the last day of the next month.

500

Q. A household starts receiving income on May 12 that causes gross monthly income to exceed 200% of the poverty level. When should the household report the change by?

A. no later than June 10

500

Q. The child support disqualification does not apply to individuals who meet specific exemption criteria. Which are?

A. 1. Having a child under age 6 in the home; 2. Residing in a Drug or Alcohol Addiction (DAA) Treatment facility; 3. Participating in a drug treatment program; 4. Pregnant or in 90 days postpartum period; Or 5. Complying with the (E&T), (KWP) or another state or federally funded work program (this applies only after the individual has participated for 30 days);

500

Q. What happens to a SNAP case when a TANF(KTAP) case is sanctioned

A. Case will discontinue for the allotted amount of days per whatever type of sanction they have.

500

 Q.What inquiries a worker should make when a client moves from out of state.

A. Call/email/fax the state that they are coming from to verify if benefits are ended and if/when they ended.

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