WE ARE CALIBER
"Restoring the Rhythm of your life" is our?
What is "Our Purpose"
All Appointments are Scheduled in what?
What is "C.A.R.E"
Communicate, Communicate, Communicate is Step # ?
What is Step 4
Verify All ADAS and recalibration procedures have been complete per OE requirements is part of what Step?
What is Step 7, perform quality repairs
CSEP is the acronym for
What is Customer Service Excellence Program
"To Become the Most Trusted Automotive Service Provider in Every Community We Serve" is our?
What is "Our Mission"
Step 2 of the Owners Manual is
What is "Plan the Repair"
Process of matching parts when received
What is Mirror matching
Perform Quality Repairs is step#?
What is Step 7
How Many categories does CSEP consist of?
What is 6, NPS, Delivered on time, kept informed, return rate, keys to keys and online reputation.
"Be the Company that Improves the Image of the Automotive Services Experience" is our?
What is "Our Vision"
These are used as visual Management for "Express" Repairs?
What are "Red Hats"
Express repair customers are called?
What is Daily
Step 8 of the Owners Manual is?
What is Drive solutions through Team Engagement
NPS is the acronym for?
What is Net Promoter Score
"Teammates, Consistency, Value and Customers" are what part of our Caliber home?
What is "The 4 Pillars"
This is the rule ( #-# foot rule) when a customer enters the building
What is the 5-10 foot rule. If a team member is within 10 feet of a customer, then eye contact must be made, and if they are within 5 feet, then a greeting is necessary.
Consistency, transparency, continuous improvement, and trust with each and every Insurance Partner represents what Step
What is Step 5 Drive Client Ownership
Files will be closed within how many hours of Delivery?
What is 48 hours
Google Reviews are part of what CSEP Category
What is Online Reputation
"We do the right thing, we are inspired to serve, we are courageous, we are proud, and we have fun" represent what?
What is "Our 5 Core Values"
Vehicles in teardown are 100% disassembled, Pre-Scan complete (where applicable) and have locked estimates (within 24 hours for drivable and 48 hours for non-drivable) is part of what step
What is Step 2, plan the repair
RPM is an acronym for?
What is Regional Performance Manager
We will preserve Caliber’s reputation as an honest, consistent and trustworthy company by ensuring that all customer records, repair orders, and client communications are accurate, complete and timely is part of what step?
What is Step 10, Achieve administrative Excellence
To retain Full points on "Kept informed" (97%) how many informed customers do you need to offset an uninformed?