KNOW YOUR "SAMSUNG"ISTORY
Samsung started in what country?
WHAT IS KOREA
I need to know your name, phone number, and email address so I can call you this.....
What is business partner
Some I put myself in the customers shoes, so I can see where they are coming from......
What is empathy?
This is a client facing database we use to help find TS steps
What is ASP
What is the one ticket that we never create?
What are 3k tickets
What was the three symbols that were used as the logo of Samsung?
What are stars?
Some people have symptoms, I just have...….
What are inquires
Lemme make sure I understand what the word really means vs what feeling it invokes....
What is denotation.
At some point, you can use me to see videos to help TS and even email them links to me
What is youtube
CTRL + C and CTRL + V will make things easier to move .
What is copy and paste
We comply with laws and ethical standards
We maintain and clean, organizational structure
We respect others, shareholders and employees
What is Samsung principles .
In order to get into my realm, I need to change the T/A to …….
What is G/A
um, basically, well, ok, like, you know?
What are filler words?
This is based on facts, education and logic
What is educated guess
Samsung became world leader in cells phone in which year?
What is 2012
Pre-sale questions and non trouble shooting interactions, deserve this type of ticket.....
What is General Advice (1k) tickets
GREAT JOB, FANTASTIC, WELL DONE, AMAZING, PERFECT
What are power words
You will see me beside some articles in asp, this will tell you this are great for trouble shooting.
What is TSG
Battery, Cameras, Speakers and Microphones are all components of what
What are Samsung devices
"To inspire the world in innovative technologies, products, and designs that enrich people's live and contributes to a socially responsible, sustainable future"
What is Samsung mission statement
In order to finish my ticket, all I got to do is click......
What is save.....
I don't know why they cant understand me.... I think Im speaking clearly....
What is miscommunication
In order to get me, you will need to sign up for it. But don't worry, im free
What is Samsung members
Friendly, Self developing, Brand Ambassador, Problem Solving, Communication and Leadership
What is a Samsung Pro