Subneting/Networking
What is the subnet mask for a /24 network?
255.255.255.0
What VPN do we use with Unifi Firewalls?
Wireguard
What is the command to list local users on a PC?
net user
Where are Vatech license text files usually stored?
P:\Installs\Vatech
P:\Vatech
Where does returned, not used hardware go?
Warehouse shelf/Return shelf
What is the first valid host on the network 192.168.7.0/24?
192.168.7.1
What ports on a UDM is WAN? Which is primary and secordary?
Port 8 and 9. 9 Primary, 8 Secondary.
What is the path for clearing jobs stuck in the printer spooler?
C:\windows\system32\spool\PRINTERS
What program do we run for an Open Dental Crashed table error?
Database Integrity Check
What is the correct procedure when hardware is needed for a ticket?
Add hardware details to the private note and set status to "Waiting on Parts"
What does DHCP stand for?
Dynamic Host Configuration Protocol
What is the default username for a new/reset UniFi device?
ubnt
What is the first thing to check when a client reports a generally slow PC?
If drive is a HDD or SSD, and testing the drive speed.
What is the query to run for Open Dental "Host is blocked because of too many connection errors"?
flush hosts;
When a Unifi is staged, who needs to do the initial setup?
What is the IP Range for a 172.16.8.1/23? (Excluding host bits)
172.16.8.1-172.16.9.254
What is the difference between a Unifi Dream Machine Pro and Unifi Dream Machine Special Edition?
Special Edition has PoE ports.
What is the command to bypass the windows 11 account requirement during setup?
OOBE\BYPASSNRO
What is the password to install mouthwatch drivers?
YP9RQH
If this is missing, we need to add it to the client page on Syncro.
Link to IT Info
What is the last valid host in the network 100.168.0.0/16?
100.168.255.254
4
What is the CMD command to add a domain user to the administrators group?
net localgroup administrators domain\office /add
What's the best dental software?
What's the worst dental software?
Open dental
Carestream/Dentrix
What is the needed information when requesting a
"Spare" PC?
1) If the PC is ours
2) How old the machine is
3) Current specs of affected machine