KMS
Lender wants to Quote/Bind a home.
Caller Verification -
Third Party: Mortgage Company/Lender
Binding Scripting that is Verbatim
Pre & Post
Proper procedure if quote over 90 days old.
Fulfillment Contact # and Hours of operations
Speed Dial 799
CRM Sharepoint - PAA - Contact Info- (855)272-1679
Monday - Friday 8AM-8PM EST
Unacceptable Plumbing
Galvanized, Polybutylene, Cast Iron.
States where script at the end of HQX are Mandatory to read
FCRA - CA & MN
This carrier requires Minimum Earned Premium
ASI (Georgia, Illinois, Maryland, Michigan, Nevada, Virginia, & Washington: Does not apply.)
Proper procedure if customer calls in saying they got a quote through Homesite but you are unable to locate it.
Revised Quote FAQ-
Definition of a Mortgage Clause
A property insurance provision granting special protection for a mortgagee (e.g., financial institution/lender which has interest in the property).
Must confirm this grade with customer in carrier platform.
Bathrooms & Kitchens
Info. needed when documenting proper HQX Call Outcome Note
New Quote - Step 13.3 >Call Outcome> FAQs
Must be read for ASI Bound Policies with Paperless/Esign Discount
Please create your online account and accept the Paperless Terms & Conditions within 45 days. Failure to complete this request can result in premium adjustments.
Required questions in carrier platform.
Requirement when new home purchase has a mortgage but not ESCROW
Mortgage Clause & Loan #
PNI must pay premium in full.
This is required if customer has snowmobile used regularly on the insured risk/property.
Separate ATV/UTV Policy.
This assumption is acceptable to bind with.
HQX Home Discovery - Roof Type or FAQ
Initial Verbatim Script read for Homesite Policy in state of Virginia
We are required by law to inform our policyholders that it is a crime to knowingly provide false, incomplete or misleading information to an insurance company for the purpose of defrauding the company. Penalties include imprisonment, fines, and denial of insurance benefit.
Procedure used when you must review all unanswered questions, Orange gears, and Default symbols.
Revised Consumer did not Bridge
Types of cases that can be sent to FF
Document request, MTG Clause, Rewrites.
Coverage required to be discussed when declined in carrier platform
Matching of Undamaged Siding and/or Roofing Coverage
Proper procedure for customer with revised auto quote needing home and umbrella quote
PAA Transfer Process for Property Products Other Than HO3/HO6
Security Questions needed answered to accept a Third Party Payment.
Name (as it appears on the account), relationship to NI, phone #, & mailing address of account holder.
Locate the word to indicate carrier was selected and HQX does not need to be reviewed.
In MPX - Activity Log - Under Action- Look for "Bridged"
Pieces of information needed to submit a FF Case
Mortgage Bank Name, Lender/Loan Officer Name, Contact (Phone # and/or Email address), Closing date.
Optional: If its ESCROWed (Read multiple Pre Sale Scripts when not sure), Loan #, any additional contact info.
Must be done before confirming premium amount.
Pull CLUE Report