Prepare
What is two of steps in phase 1 in prepare?
What is Clear you head, Study the call, Check equipment, Check Materials, Check your Appearance, Proper Parking
What do you do while walking up to customer home?
What is stay off lawn and wave and smile
What is the minimum relationship building questions should you ask?
What is 5
How many solution are you suppose to give
What is at least 3
What is the last question you ask in relationship building?
What is your biggest concern with todays visit
What is pro tip #1 in prepare
What is Know before you go
What is Pro tip #2 in Arrive
What is stand back 3ft at a 45 degree angle to respect your customer space
What is Pro tip #4 in Connect
What is educate
What are the names of these 3 solutions
What is upgrade Prevent Replace
What trust do you use if customer is concern about money?
Company trust statement
How Many spare uniforms do you keep in your truck
What is two
Why is it important to know their name
What is show you that you care, Make sure your talking to the right person, Personal connection
What does the S in Listen stand for?
What is Stay on Target
Where should you go to review your solutions
What is set at a table
What Profession can you compare a plumbing technician to?
What is a doctor
Where are you suppose to park your van?
What is in front of house not in the driveway
Why is the significance of bringing your tool kit with you
What is showing your customer your prepare and ready to work and time saving
What is the key words asking to a performance and safety assessment?
What is I will or I need to Do a full performance and safety assessment
Why is it important to read your summary to the customer
Make sure they understand what their issues are
What does listen stand for?
Look Interested get interested
Involve yourself by responding
Stay on target
Test your understanding
Evaluate the message
Neutralize your feelings
Can you name all the key points in prepare on know before you go?
What is 1 Customer name 2 Reason for the call 3 Previous visits to the home 4 Age of home
Refer to page 20 in spg book
What are the three things needed to create trust?
Creditability Reliability Intimacy
Where do you go to write up your solutions after the safety assessment?
Stay at the table or go to your van
Whats the first question you want to ask the customer?
Can you tell/show me what you have going on today