Process mapping, customer assessments and process visioning are three steps in this process
What is reengineering
100
This analysis evaluates the strengths, weaknesses, opportunities and possible threats for an organization
What is a SWOT analysis?
100
The collective term for all the employees of an organization
What is personnel?
100
The largest source of revenue for the federal government
What is individual income taxes?
100
This congressional support agency is abbreviated as GAO
What is the Government Accountability Office?
200
This type of leadership theory emphasizes the context that influences leaders' style, including organizational context.
What is contingency theories of leadership?
200
The notion that one should borrow successful innovations from others
What is benchmarking?
200
When an independent rater, usually a qualified expert, rates the performance of an entire work unit based on selected interviews or on-the-job visitations
What is a group rating?
200
The principle of public financial management that public administrators should not take undue risks with public funds.
What is prudence?
200
The oldest and most traditional form of auditing activity.
What is a compliance audit?
300
This aspect of managerialism calls for managers to be transformational leaders who strive to change organizational culture
What is entrepreneurialism?
300
Fears of having budget cuts, personnel levels trimmed, or other penalties for producing above-budgeted levels are just a few examples of barriers to this type of improvement in public organizations.
What is productivity improvement?
300
Tailoring and Bridging Appointments are examples of this description of civil service systems.
What is the netherworld of public personnel administration?
300
This type of budgeting required a performance measure to be stated alongside each line item so that elementary calculations of unit cost and efficiency could be made.
What is performance budgeting?
300
The systematic examination of any activity or group of activities undertaken by government to make a determination about their effects both short and long term.
What is a program evaluation?
400
Giving a person or organization the formal authority to do something.
What is empowerment?
400
The identification of objectives to be achieved in the future, the adoption of a time frame in which objectives are to be achieved and the systematic analysis of the current circumstances of an organizations are just three of six features associated with this type of management
What is strategic management?
400
This act created the U.S. Civil Service Commission and established requirements for open competitive examinations, probationary periods and protection from political pressures.
What is the Pendleton Act?
400
A compulsory contribution exacted by government for public purposes.
What is a tax?
400
A set of techniques that seeks to answer the question of what the probable effects of a policy will be before they actually occur.
What is policy analysis?
500
In public administration, the concept of managerialism has been connected to this major paradigm.
What is new public management?
500
This management tool tallies the performance of individual units or functions of a large organization.
What is a management scorecard?
500
The assassination of this U.S. President prompted civil service reform.
Who is President James A. Garfield
500
This type of budget is a short-term plan for managing the resources necessary to carry out a program.
What is an operating budget?
500
This type of audit determines whether the financial statements of an audited entity present fairly the financial position and the results of financial operations in accordance with generally accepted accounting principles and whether the entity has complied with laws and regulations.