Time Management
If you are doing your nails in the back you should not…
What is, Clocked in
How a returning client, that knows the drill already should be treated
What is, just like its their first time, so you still want to walk up to the front and great them and walk them to the mapped out station
Why is the time for each service so important?
What is, it controls the flow of the days schedule.
Why do you want clients to rebook with you?
What is, to fill your books!!! It’s those loyal clients that you will always be able to rely on, so offering them the best experience to make them rebook with you is so valuble to filling up your books.
If there is some gaps in the day how can you make the most of them?
What is, self improving something you’ve been struggling with, checking to see if there’s any chores that need to be done, or clock out until time for your next appointment
It’s important that when a client sits down at a station, that they see…
What is, a clean, sanitized and organized work space
What could you do if you have an opening after your next client, that only booked for one service?
What is, offer to add a mani or pedi, or you can offer to do some nail art or add paraffin to the mani or pedi
When you see your next appointment is with a New Client, you should…
What is, view it as an opportunity build a relationship and get them to rebook with you for their next upcoming appointments.
When you have a long lunch or a lunch that is blocked out for longer than 30 minutes you should?
What is, clock out and go to lunch, and then clock back in before next appointment
First thing you should do when you have a new client
what is, walk up to greet them and introduce yourself
Clients are not only paying for the service but also their time, so what can you do if you finish a service early?
What is, add in a bit longer massage, or if you notice your getting a head slow down and make sure your checking for all the little details. (Example: make sure theres no polish on the skin, cuticles or sidewalls)
Learning what is important to the client is helpful to build client retention because?
What is, when a client feels that you can offer the something they value and haven’t been able to find with will naturally want to book with you in the future. (Example: some clients value nail art, or some value a good massage, some might value quality conversation, or even how thick or thin they like their nails to look)
At the end of the day you should be clocked out after
What is, BOH closing checklist has been completed, and all the mani/pedi stations have been checked, organized and straightened up
Along with providing an elevated and luxurious experience we also what to…
What is, educate our clients. Share about our products, especially if its their first time in the salon, or you can talk about how we want to protect the overall health of their nail. Even telling them about other services they might want to try.
If you are running behind on time with a service, what is the best way to handle that with the client?
What is, remain calm and maintain a positive interaction with the client, so if you have to skip a massage or something it goes in noticed because they are still getting the best treatment.
The most effective way to build a relationship with a client
What is, building a connection with the client to make them feel special or ensuring they have the best treatment they’ve had in a salon
We always want to make sure you are getting the most out of your time and we are so grateful for each of you!!!!!
<3
At the end of a clients service you should always…
If a client walks in and has booked for a service but then decides that they want to change their service to something that requires more time, you should…
What is, express to them that there wouldn’t be enough time to fulfill that service at that current appointment, but reassure them that you will still provide them with a gorgeous mani or pedi and we will get them booked for the requested service next time, or inquire with management to see if there would be time to update their appointment.
How to get your current client to start thinking about rebooking before they even check out?
What is, creating some urgency about getting on the books. (example: “usually gel manis last about 2-3 weeks, and my books can fill up pretty quick, so make sure you ask Tommi/Baylie to book your next appointment with me before you leave”)