Elite Partners
What Partner has an SSO and a custom website we should try and mention on every call?
* The deadline for members to substantiate is on 7/31/26 - NO exceptions to the deadline.
Who is CHI
Favorite Drink Lime Water
Destiny
Favorite Movie Ever After
Who is Christa
T OR F
If the member does not have an email on file, you should send a case / reach out to the CIR queue before having the member try to log into their account.
What is False
đź””If suspicious activity is identified on members' accounts, a precautionary measure is implemented.
The member's account will be frozen (including card transactions) to protect the member's personal information and funds from potential unauthorized access.  
Who is Penn State
Intermountain Contributions amounts for Caregivers making $20 an hour or less*
Single : $375 with your first contribution + $500 match
Family:$750 with your first contribution + $1,000 match
Gummies is her favorite snack
Nia
This persons favorite film is How To Lose A Guy In 10 Days
Who is Bobbi
When calling this line, the member must have their card in hand.
What is the Pin line
prefers we use the terms "limited health care FSA" and "general health care FSA." Please use these terms when referencing the accounts with crew.
Who is Vanguard
The Wellness Incentive is paid out bi-weekly pending member completion; the details will come over biweekly. The payout of the quarterly is April, July, and October, and then again in Jan. (Member + Spouse).
Who is NextEra
Favorite song Be Her by Ella Langley
Who is Stacey
Favorite Song is Spend Dat
Who is Vanessa
What is missing on a balance forward receipt that makes it not eligible for substantiation?
What is
A “balance forward” statement typically does NOT include:
* NO INTEGRATED CLAIMS are eligible for reimbursement from the Fertility HRA Plan.
Who is Sanford Health
After the claim filing deadline has passed, if you have not substantiated, repaid, or offset your expense, (blank) is obligated to treat paid but unsubstantiated claim(s) as taxable income.
Who is Wells Fargo
Favorite Song Donkey Song
Who is Brittany
Favorite drink Diet Cherry Coke
Who is Jaylynn
T OR F:
If you are sending a CIR case and the member request the case number, we can provide this to the member.
What is False
is now offering a “Backup Emergency Care” benefit administrated by Wellthy. The program works in conjunction with the Dependent Care FSA (DCRA) at HealthEquity and allows eligible enrolled associates may use up to five backup care days per dependent child and/or adult loved one each calendar year
Who is Humana
Please no longer refer members to an LSA eligible expenses suggestion link on the (blanks) website. The link has been removed.
OSU
Favorite song Single Ladies
Who is Blanca
Favorite snack is Dilly Beans
Who is Heather
We can tell the member if the email the member has on file is self or employer?