B
This is the default daily limit for domestic ATM withdrawals which can be amended up to a maximum of £1250. How much are we referring to?
£500
retailers might still need to upgrade their contactless machines to accept contactless transactions above ____
£45
X3 POINTS!
True or False: For Card Spend, the customer may choose to set up a limit or once set up, they may choose to amend the limit. There are no additional restrictions or approvals needed to amend card spend limits. Customers can also choose to reset the limits to default.
True
The default monthly limit for foreign ATM withdrawals or equivalent in foreign currency is?
£1500
Which of the following is not true about assisting customer on missing cashback more than £ 5.00 once customer's claim is validated
Specialist needs to create a General Case
X6 POINTS!
What are the transactional details we need to request and gather from the customer related to force expiring a pending card transaction?
X3 POINTS!
We need these proof from merchant showing cancellation of payment must be linked to case to show it is related to transaction related to force expiring a pending card transaction
Item, date, company logo, email address along with sender details
X2 POINTS!
Can the customer use their Chase card to fund cryptocurrency exchanges?
Chase is not supporting any crypto asset transactions / NO
_____ is the threshold we wait before we close or put the chat on hold
4 Minutes or at least 4 Minutes
X2 POINTS!
True or False: We create Relationship Closure Case if the customer agreed to wait for 48 hours for our Relationship Closure Team to call them.
False
For X4. What type of case we should create instead?
True or False: Customer can point or transfer funds from their Round-up account to their Savers account
True
X2 POINTS!
The customer must also provide an invoice or receipt to support the communication document for above ___ transactions related to force expiring a pending card transaction
£250
SLA for customer to provide evidence is ______ days in relation to force expiring a pending card transaction.
Seven Working Days
Here are the customer's personal details can edit except:
- Phone number
- Residential address
- Legal Name
- Preferred Name
Legal name and preferred name
Once we received the sufficient document related to force expiring a pending card transaction, we transfer the case to
Fraud Investigations Queue
X2 POINTS!
What is the disposition code we use if the customer as asking on how the can create or activate Round-up account or if customer is asking a step to do a certain action regarding their Round-up
App Support Navigation > Round up
True or False: We cannot dispute the partial amount of the transaction.
False
True or False: Customer can make a payment/bank transfer using their Chase Saver Account
True
X2 POINTS!
True or False: We don't transfer the chat to FCQ if their inquiry is regarding a transaction related to a case DYNAMO_FRAUD_ENGINE
False
For Card Decline OTHR > DO_NOT_HONOR, what is the first step we need to do?
Ask PL with Workbench access to check transaction
This is where the customer providing a “transaction void” Point of Sale (POS) receipt or an auto-generated email through chat stating the transaction didn’t go through (these authorisations normally drop after seven days, so ask the customer to wait unless there are exceptional circumstances such as if the customer is in financial difficulty where validation happens by comparing transaction amount with available balance etc.)
Failed Transactions
GAME CHANGER!
What do we do if customer has 2 disputes already within 6 months and would like to dispute another transaction?
Raise the dispute and transfer the case to New Transaction Disputes Queue
X3 POINTS!
What do we do if the customer is requesting to change/amend their withdrawal limit
Transfer the chat to FCQ
Customer has 7 transactions that they want to dispute as unrecognized, all of them are below £200. Specialist can raise a dispute for the first 2 transaction and issue provisional refund.
FALSE
FOR X2 WHAT SHOULD WE DO INSTEAD?
This is a section in Salesforce where we can find new updates, news about chase and if there is an ongoing system issue.
Chatter
X2 POINTS!