MOBILE
SRW/KPI'S
GREAT/AWESOME EXPERIENCE
AUDIT
ALL ABOUT ANIME
100

TRUE OR FALSE: WITH XMC ACCIDENTAL DAMAGE BREAKING THE BACK SCREEN OF THE DEVICE IS ONLY A $29 DEDUCTIBLE?

FALSE: FRONT AND BACK SCREEN REPAIR FROM ACCIDENTAL DAMAGE IS INCLUDED IN XMC

100

FOR SRW HOW LONG DOES THE BATTERY BACK UP LAST DURING AN OUTAGE

4 HOURS

100

DEMONSTRATE A PROPER GREET FOR AN INCOMING CUSTOMER.

WILL & ALE DECIDE IF POINTS GET DISTRIBUTED

100

WHAT IS THE VISITOR LOG

USED TO SIGN IN VISITORS WHO DO NOT HAVE BADGE ACCESS TO THE BACK ROOMS.

100

WHAT IS NARUTOS GOAL

BE HOKAGE

200

EXPLAIN THE CB BYOD OFFER?

LOOKING FOR 

$300 PREPAID CARD

UP TO 6 LINES OR $1800

200

WHO IS NOT ELIGIBLE FOR SRW? MUST GET 2 OUT OF 3 REASONS CORRECT

IE/IE+

CUSTOMERS WITH 2 GATEWAYS(2 HSD)

CUSTOMER WITH OWNED MODEM

200

DESCRIBE WHAT "OWN IT" FROM THE AWESOME EXPERIENCE MEANS TO YOU?

DECIDE IF POINTS ARE AWARDED
200

EXPLAIN THE PROCEDURE FOR A CONTERFEIT BILL

DETERMINE IF POINTS ARE AWARDED

200

WHICH ANIME INCLUDES THE ELRIC BROTHERS, EDWARD AND ALPHONES?

FULLMETAL ALCHEMIST

300

STARTING AUG 27TH WHAT IS THE PHONE ON US

GALAXY A15

300

TRUE OR FALSE: CUSTOMERS CAN ADD GENRE PACKS TO NOW TV PACKAGES?

FALSE: CUSTOMERS CAN ADD PREMIUM CHANNELS BUT NOT GENRE PACKS

300

NAME ALL THE GREAT BEHAVIORS

GREET, RELATE, EXPLORE, ASK, THANK

300

TRADE IN DEVICES SHOULD BE RECEIVED, SHIPPED AND IN ASSURANTS HANDS, IN WHAT TIME FRAME?

21 DAYS

300

IN TOYKYO GHOUL WHAT IS ANTEIKU?

A COFFEE SHOP

400

THE GOOGLE PIXEL 9 IS "ON US" RIGHT NOW, WHAT IS THE ACTUAL VALUE OF THIS DEVICE?

$799.99

400

WHAT IS THE PRICE OF 4 LINES WITH NOW MOBILE? HOW MANY RGU DOES THIS COUNT FOR?

$100/M

4 RGU (NO 1/2 RGU!!)

400

DEMONSTRATE AN EXIT "THANK" INTERVIEW WITH A CUSTOMER

DECIDE IF POINTS ARE GIVEN

400

HOW MANY TIMES ARE THE CASH DRAWERS SUPPOSED TO BE COUNTED?

CHANGE FUND?

2X PER DAY

1X PER DAY

400

WHAT IS THE NAME OF THE STRAWHATS 1ST SHIP?

GOING MERRY

500

EXPLAIN THE BACK TO SCHOOL MOBILE INCENTIVE

DEPENDING ON YOUR ENDING XM% TO GOAL AND YOUR XMC% YOU WILL BE GRADED TO GET XCHANGE POINTS PER UNIT AND RAFFLE ENTRIES FOR AN ADDITIONAL 2K XCHANGE POINTS.

A+= 30 XCHANGE POINTS PER UNIT

A= 20 A-=10

500

WITH THE CURRENT BOGO PROMO: HOW MUCH WILL IT COSE THE CUSTOMER TO HAVE 4 LINES ON UNLIMITED PLUS? (NO OTHER ADDITIONAL PROMOS, JUST BOGO + LINE PRICING)

$120 

$140($50+$30+30+30)-($20 BOGO CREDIT)= $120

500

NAME ALL THE STEPS OF THE AWESOME EXPERIENCE (IN ORDER)

BE WARM AND FRIENDLY, OWN IT, SHOW APPRECIATION, LISTEN ACTIVELY RESPOND APPROPRIATELY, DISCOVER NEEDS, BE AN XFINITY AMBASSADOR

500

WHAT DID THE STORE GET ON THE AUDIT?

WHAT DID WILL WANT? :(

83.8% AND WILL WANTED A 90%

500

IN DEATH NOTE WHO IS THE DETECTIVE TRYING TO CATCH KIRA

L

M
e
n
u