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100

An example of processing a transaction with a _________________________________would be; when Naomi purchased office supplies, she presented the cashier with a card that automatically withdrew funds from her business's checking account. 

 Debit card

100

Promotional pricing _____is a company using when it discounts items to increase demand.

Technique

100

The best way to get a customer to talk to you is to ask _______________________________________ questions.

Open-ended

100

__________________is paid by the consumer to the government for the sale of goods and services when purchasing items. 

Tax

200

Customer relations skills such as courtesy and friendliness should be emphasized during a business __________________.  

Hiring process

200

To help generate traffic and sell merchandise is the best explanation of the importance of ___________________________________in retail.

Location

200

Opening the sale, probing/questioning, demonstration/presentation, trial close, handling objections, closing the sale, and confirming the sale are the ______________________________________of retail selling.

Steps

200

A customer comes up to you and asks you if you have any Nike shoes in size 10 left. There are no size 10 shoes on the display rack, so you tell the customer you will go back to the stockroom and check the _____________________________________________________.

Inventory

300

Carrying goods and selling them______________________________ to the consumer is an example of a retail store.

Directly

300

Offering a discount when a consumer buys more than one product is __________________________in retail stores.

Bundling pricing

300

To _____________________________to the product is the point of the Demonstration/Presentation step of retail selling.

Add value

300

The amount of a product available compared to the amount of desire from a customer to buy the product is ___________________________________________________________________.

Supply and demand

400

To make the store look full is why large retail stores should make sure there are enough _________________________.

Items displayed

400

___________________________________refers to the processes of building strong customer loyalty using a variety of methods. 

Customer Service

400

A name tags, sending a thank you note and a smile are all examples of __________________________________service.

Personalized

400

Factory produces the good, supplier provides the good to the retail store, customer buy the good is the best example of a supply ___________________________________________________.

Chain

500

__________________________________________should be organized to make it easier to grab items for customers, describes the purpose of stock in a large retail store.

Merchandise

500

Sam goes to the same coffee shop three times a day even though there are other coffee shops nearby, is an example of customer__________________________.

 Loyalty

500

Use of __________________________________________is not an example of body language.

Humor

500

The activities of a company associated with buying, advertising, distributing, or selling a product or service is the best example of ____________________.

Marketing

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