Indirect Leadership
All supervisors have formal authority, but that doesn't make them this.
What are "Good Leaders"
If you want to identify root causes of a problem, then these 2 tools may be of great use.
What are "fishbone and 5 Why"
The two most general ways of running a project are these.
What are "agile" and "waterfall"
Value Co-Creation is about taking dramatic steps to create an environment for ___ ____ to flourish.
What are "new ideas"
If you want to see if a company is making a profit over time, you should look their ___ ____.
What is the "income" or "earnings" statement
When customers have low interest or low comprehension during a sales conversation, they go down the Peripheral route of persuasion, but if their interest or comprehension is high, they will go down this route.
What is "Central"
Leadership is about helping others achieve their goals. But you won't help anyone if you don't take care of this first.
What is "Yourself"
If you need to show differences between two or more options in terms of average and variability, then this visualization works best.
What is "box and whiskers"
Taking drastic action to accelerate a project without changing the scope is called this.
What is "crashing" a project
Not the same as simply value selling... Value Co-Creation is a partnership which is much more ___.
What is "strategic"
If you want to see if the company is worth more than they owe, you should look their ____ ____.
What is the "balance sheet"
Having your customer go down the central route is better because the changes made to their beliefs and attitudes will stick longer, correlate more strongly to action, and will also be resistant to this.
What is "counter persuasion" or "mind-changing"
There are only two ways to influence human behavior, Manipulation or this.
What is "Inspiration"
If you want to understand your customer's business and uncover areas for improvement, you might start with this simple process mapping tool.
What is a "SIPOC"
The most important difference between a program and a project, is that the work in a project has this.
What is "an end date"
Selling adhesive "by the bond" or by "number of customer finished goods" is an examples of this type of Value Co-Creation idea.
What is "product as a service"
If you want to see what is happening to a company's cash during the accounting period, you should check their ___ __ ___ ___.
What is the "statement of cash flows"
If your customer already has a strong opinion about a solution which is different from your key message, it may be helpful to first unpack or explore their story before trying to tell yours. This is called the ___ ___.
What is the "Ladder Approach"
The center / foundation of leadership is this.
What is "Trust"
In TQM, a group of 6-12 people meeting regularly to solve or prevent business issues is called this.
What is a "quality circle"
This group of people give direction and approvals for a project.
What is the "steering committee"
In Value Co-Creation, brainstorming with a customer to develop radical new ideas is known as ___ ____.
What is "joint ideation"
EPS(earning per share) and ROI(return on investment) are typical metrics in the language of this level in an organization.
What is "top" level
Proving that "HOW you play matters", among online poker players, those who hold the superior cards win this percent of the time.
What is "12%"
These are the 6 leader actions that you can use to increase trust and improve the environment where you can be an effective leader.
What are: "Connect, Inspire, Expect, Empower, Encourage, and Evaluate"
The application of practices, principles and tools to eliminate waste describes this.
What is "Lean"
Any tangible or intangible output that is produced as a result of a project.
What are the "deliverables"
Involving the customer's customers in generating ideas for Value Co-Creation is known as ____ _____.
What is "crowd sourcing"
Understanding financials of your customer can help you identify opportunities, gain an audience, and _____.
What is "make better presentations"
Increasing wallet share, renewing a contract, and upgrading or changing existing business belong to this category in the 9 conversations.
What is "Expansion"