NAS
This is who you would contact when there is a concern with a provider or you need to expedite a case
Who is NAS Team Leads?
A Pt reports that he has thoughts of self-harm vaguely, but has no plans or means
What is mild risk?
A Canadian charitable organization and website that provides resources, legal information, and support for people experiencing workplace sexual harassment
What is Aftermetoo?
The amount of sessions you book for an Aware APC
What is one session?
The minimum amount of time prior you should request holiday time off
What is 2 months?
When the PT has seen the referred provider for one session, but wants a new provider
What is a resubmit?
A personalized, actionable strategy designed to help individuals navigate crises, such as suicidal thoughts, self-harm, or domestic violence
What is a safety plan?
A service that provides CBT based counseling to address significant Depression & Anxiety symptoms with a max of 20 sessions.
What is Elevate?
What is Aware APC?
A Telus website where you can send praise and kudos to someone within the company
What is Workleap/Officevibe?
A provider calls in and wants to know where to submit their billing and case notes
What is the Provider Portal?
This is the task you create when you need to follow up with a PT after a crisis
What is a Welfare Check?
This is a service particularly designed for children
What is the Pediatric Care Program?
When a PT sees the same counselor for couples counseling and individual counseling this would be considered:
What is a "Conflict of Interest?"
This email is sent out by Christina Elder regularly with company updates
This is who you would contact when a provider calls in and wants to get credentialed with the EAP network
Who is WPO Recruitment?
A PT shares that he is not quite ready to make a change in his drinking, but is starting to see how it is impacting his life
What is Contemplation?
This service has an unlimited amount of sessions within a 6 month/12 month time frame
What is Pathways?
Things that can be guaranteed during a provider search
What is Gender, location, and time zone
What program is different than other companies/EAPs and allows you to "Bring Your Own Provider" and get reimbursed for services?
What is Aftermetoo?
A provider is extremely angry that their bill hasn't been paid yet, this is who you can contact to escalate
What is BillingEscalations@workplaceoptions.com
This factor reduces risk and supports resilience during crisis assessment.
What are Protective Factors?
Brief, supportive messages sent to participants who have been identified as being at Imminent or Non-imminent risk for suicide. These are not therapy sessions, but simple reminders that they are valued, not alone, and that help is available.
What is Caring Contacts?
This is a specialty service that you do the intake with the PT for
What is a Formal Manager Referral?
This is the process on how we are integrating WPO and Telus. The ultimate goal of this is to "merge" how we operate and learn how we can take positive aspects of both systems to make our process better overall.
What is the GDP (global delivery platform)?