Returns
Customer has this long to return an item
What is 30 days?
This is the test you take to find out your Disney character
What is Disney DNA Quiz?
Where you can redeem your Pandora Gift Card
What is in store or online?
Orders are normally processed within this amount of time
What is 1 to 2 business days?
This is the official mark of all genuine Pandora Jewelry products.
What is a Hallmark?
It generally takes this long to receive a refund
What is 3-5 business days
The date that Pandora released it's Disney collection.
What is November 2014?
True or False: We refund lost gift cards
False. Gift card information can be reissued to the customer so they can use it, but we do not issue refunds on lost gift cards.
Three methods of shipping in the US.
Standard
2-Day delivery
Next Day Delivery
These are stores and websites that are allowed to distribute Pandora Jewelry products.
What is an authorized retailer?
This is the amount that Pandora CSR are allowed to refund without Supervisor approval.
What is $150?
True or False: You can find any Disney Charms in any Pandora Jewelry store.
False. Some charms are exclusive to Disney Merchandise stores.
List the highest price that you can put on a gift card
What is $500?
The cut off time for 2-Day and Next Day shipping.
What is 1:00 PM?
These are the initials of the mark on all Pandora Jewelry products.
What is "ALE"?
True or False: When an order has been returned and marked as "Return Received", we have to zero out the amount in the "Manage Charges" tab.
False. When an order has been marked as "Return Received" and refunded, we do not need to do anything else.
BONUS QUESTION
Name at least one of the princesses in the DisneyXPandora collection?
What is:
Ariel
Cinderella
Snow White
Belle
Elsa
Anna
Tiana
True or False: Gift cards expire after 3 months
False. Gift cards do not have an expiration date
The price minimum in order to get free shipping in Canada.
What is CA$75?
List all metals that Pandora Jewelry uses.
What is:
Sterling Silver
14k Gold
Pandora RoseTM
Pandora ShineTM
True or False: Customers can exchange orders via mail.
False. We do not have an online exchange system.
Price of the Disney Mickey Floating locket
What is $180.00?
True or False: Are Pandora Gift Cards redeemable for cash?
What is False? Gift Cards cannot be redeemed for cash except where required by law
List all carriers that Pandora ships through.
What is:
UPS
USPS
Canada Post
Purolator
Meaning of ALE Hallmark.
What is Algot Enevoldsen?