VAS
This rep has brought in over $248k in VAS revenue in 2025, the highest amount in the Panhandle.
Who is Brandy Hayes
This is the name of the program we use for safety inspections and reporting of safety related incidents.
What is Vector
This location has the highest damage collections % YTD
What is ECP (45.2)
MOB 39.6
PNS 42.4
VPS 34.8
If a location received 10 scores of 100, 100, 0, 0, -100, -100, 100, 100, 100, 100... the overall NPS of these scores would be this amount
What is 40
This is the space between the customer’s current state and his/her future state, this is where the sale lives.
What is The Gap
This is the name of the company we contact with an injured employee if they hurt themself on the job
What is Sedgwick
This location has the best ICE refueling margin YTD
What is VPS (54.1)
ECP 39.2
MOB 14.2
PNS 13.1
This location has the best Speed of Service score YTD, with a score of 93
What is VPS
PNS 90
ECP 91
MOB 91
This location leads the way in Upsell conversion YTD, at 12.4%
What is ECP
This is the number of safety inspections that need to be completed per year
What is 16
This location has controlled OT the best, beating the BP by the highest amount
What is MOB (1.66 cents)
PNS +.65 cents
VPS (.13 cents)
ECP (.09 cents)
One of our managers has a saying "don't be afraid to (do this)" in the name of customer service
What is "be a hero"
These are the two terms Josh has used continuously recently that is going to be the key to besting our best in VAS month after month the rest of this year and in 2026 (only need to get one of the terms)
What is our VAS "Culture" or VAS "Program"
This is the part of the body that had the most injuries through June, for the whole company
What is the head
This location has beaten their Transporter cost BP by a greater amount than the rest of the Panhandle locations
What is ECP (1.13)
VPS (.48 cents)
MOB +.48 cents
PNS +.57 cents
This is the campaign that is a mentality, an attitude, and what we want all reps to do all of the time
What is Make it right
Which Panhandle Manager has the highest ARPD YTD?
Who is Krystel ($9.67, beating Alexis by .27 cents)
Heat Illness Training tells us that there are 6 ways to protect yourself and others to stay safe in the heat, name 3.
What is drink, acclimatize, breaks, shade/cool area, dress for heat, watch out for one another
This is what the acronym EBITDA stands for
What is Earning Before Interest Taxes Depreciation and Amortization - it indicates a company's earnings before the effects of non-operational expenses
2 part question: SMILES stands for this... and during this past Friday's Communications Touchbase, what did Josh ask all locations to make sure all reps are doing at all times when there are many customers in line
What is Smile, Make eye contact, Introduce yourself, Learn and use customers name, Express thanks, Surprise and delight..... and call out for any Gold members that are in line