3 Letter Debt Reasons
This debt occurs when a customer advises of employment income outside of their notification period
What is ISI?
I might say JobSeeker in response to this question
What is the payments you receive from Centrelink?
This leader may call you on teams without warning
Who is Ged?
This shows as red on an ADEX
What is debt?
This OB gives you a list of all debt reasons in the resource tab
What is 107-04010040?
If I stop studying, I might have a debt for this reason
What is DIS?
The customers are not required to get this category A question correct
What is your address?
This leader helped train the first Learn a Little Do a Little cohort
Who is Sophie?
This may show up as a dark black writing on an ADEX
What are arrears?
When I need help with writing a plain English explanation of the reason for a debt I would go to this OB
What is 107-04010030
If my partner moves in with me I may end up being overpaid for this reason
What is MST?
On the quick guide for authenticating only three category B questions show up in this section
What are Jobseeker Questions?
This leader is a Health and Safety Representative
Who is Courtney?
This number helps you investigate what has happened in an activity
What is an AMR?
If I am going to finalise a debt as $0, I might use thus OB to assist me
What is 107-05110010?
If I go on a holiday and I don't advise Centrelink I may be overpaid for this reason
What is LOZ?
The answer to this question can be found on the CLKPWD screen in Process Direct
What is your password?
This leader has worked with the agency for 20 years
Who is Leanne?
Found near the top, this addition to an ADEX may change your debt amount
What are related activities?
I would use this OB when raising a debt for an amount that was intended for one person but was paid to someone else
What is 107-04010100
If a single Age Pension customer who owns their own home has their assets increased to $320,000 which results in a debt it could be for this reason
What is INV?
When someone shows as green on an inbound this is the only question you are required to ask
What is your name?
These leaders are run the Culture and Engagement portfolio
Who are Alina and Suzanne
When clicking the dates on the ADEX it will show a breakdown of these, which will later be entered on the OPCA screen
What are components?
This OB shows up in the Auto text for the 'Debt Investigation-Debt staff only' fast note
What is 107-03010010?