Bill Payment
Admin Tool
Payments & Transfers
Enrollment & Logging On
Alerts
100
The fee a customer can expect for a "Funding Failed" payment.
What is a $6 fee?
100
Where you can see the last time the account was accessed online.
What is "Last Log On Success"?
100
The service I used to send money to my brother's account with Wells Fargo and I didn't have his account number.
What is Quick Pay?
100
The code needed because I forgot my log in information.
What is a Password Reset Code?
100
The time frame a customer will not receive alerts.
What is the Black-out Period?
200
This is the date the customer wants the payment to reach AND/OR be paid to their payee.
What is the "Deliver By Date"?
200
When the customer no longer wants to view certain accounts online.
What is the "Show/Hide" function?
200
The cutoff time for an overnight check.
What is 10 p.m. EST?
200
This cannot be used to enroll your account for the first time online.
What is a mobile device?
200
These are processed in real-time within 10 minutes of the activity occuring.
What is a Security Alert?
300
This type of payment method cannot be stopped.
What is an "Electronic Payment?"
300
The code used when accessing through a new device.
What is "Secondary Authentication"?
300
What I added to pay my mortage online without having a checking account with the bank.
What is an External Account?
300
The term we use for something the customer HAS (PC, mobile device) and something they KNOW (User ID and password).
What is Multi-factor Authentication?
300
These are not processed every day and are created for a specific account at a transaction level.
What is a Daily Alert?
400
An electronic payment must have this status to be eligible for a "Proof of Payment."
What is "Paid or Returned"?
400
The status displayed when customer enters password incorrectly more than 5 times.
What is "Locked Status"?
400
The fee charged to use the "Pay Auto Account Today" feature.
What is $10?
400
The type of credit card holders that cannot enroll online.
What are Restricted cards?
400
Where I can go to suspend subscribed alerts.
What is Pacman tool?
500
The length of time a check image will display online.
What is 180 days?
500
Where I verify text messages sent to a customer when they request balance information.
What is "View History"?
500
The states that cannot receive an overnight check.
What is Alaska and Hawaii?
500
The piece of data used to match the computer to the customer's User ID.
What is a Secure Cookie?
500
The two type of Instant Action alerts available..
What are Low-balance and account overdrawn alerts?
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