Core Values
We seek and listen to diverse perspectives and collaborate across businesses to deliver the best outcomes. We have each other's backs and depend on each other to bring unmatched value to our customers.
What is our Core Value, "Operate as One Team?"
Who replaced Lecia Tucker?
Sara Krawll
How long does it take for the Retirement Call back feature to offer a call back?
4 minutes
Who is Tim Mills?
What does TIAA stand for?
What is Teachers Insurance and Annuity?
We live our values, deliver results and follow through on commitments to our customers and our colleagues.
What is our Core Value," Personal Accountability?"
What is the record low for the Dow?
The stock market crash of 2020 began on March 9, 2020. The Dow fell a record 2,013.76 points to 23,851.02.
What is our Service Level Goal ?
What is to answer 30% of our calls within 80% or less?
Name the feature that allows consultants to take over the participants page while talking to the customer over the phone?
What is Co Browse?
Co-browse gives NCC consultants the ability to see a customer's screen once they've logged into the secure web.
How many productive consultants make up the NCC?
What is 579?
We have a winning spirit and strive to be the best in everything we do. We are empowered to look for new and better ways to do things for the benefit of our customers.
What is our Core Value "Deliver Excellence"?
What program offers employees R& R Points?
Wellness Program
Name 3 of the 4 mental health benefits to take advantage of through our wellness portal?
What is Mindful Moments webinar, Total Brain activities, Free Counseling - EAP & Free Stress coaching?
What application do we use to update the PAR Overtime recording?
What is Genesys Designer?
How many Team Managers lead teams within the NCC?
What is 38?
We refuse to compromise our high ethical standards-ever. We trust each other and earn our customers' trust every day!
What is our core value "Act with Integrity"?
How can employees receive 10% off of medical benefits?
What is complete your Bio metric screening?
What application replaced Skype ?
What is Teams?
How can you see the number of Call back set for Retirement?
What is the Genesys Portal " Call Back UI"
Who is the SMD of the NCC?
Who is Eileen Lash?
We listen and respond to customer needs as if they were our own, operate with a sense of urgency, persistence and dedication
What is "Putting the customer first"
When is the last day you make your 2020 Medical Benefits?
What is Nov 11th
Name 2 site leads for the NCC?
LJ Filson, Lindsay Whitten
Name the application that is used to change skills for consultants?
What is Agent Setup in Pulse?