Operations
What are the two things you MUST you do before submitting a "Created" order?
1 - Check their MG on the MMUR
2 - Check if they have any eligible discounts
Which delivery device do we use for our Surterra Wellness Pods?
Dart
Where do you look to see if a customer has a Pick Up order OR a Pre-Paid order?
Waitlist
What are the two approved ways to verify a patient's identity?
1 - Ask to see their ID
2 - Ask for their DOB
What do you do when you make a new flower, cartridge or Twistpenser live?
Check the percentage and update the menu
Where do you access Operational Excellence Reports?
Zipline
How many 20 count theragels does a customer need to get $10 or $20 off?
4 and 8.
When do you remove a customer from waitlist?
Once the PU or Pre-Paid order has arrived.
What must you do before proceeding to the Payment Screen?
Hit "Validate"
1 - Pack Submitted orders
2 - Enter customers on Waitlist when applicable (unless we are severely understaffed)
3 - UPDATE THE MENU
What do you do after processing a return?
Fill out an Ops Excellence Report and notate the customer's profile.
What is the difference between BDT and CDT carts?
BDT is botanically derived terpenes and CDT is cannabis derived terpenes.
What are the three things to look at when you are trying to enter an order and no products pop up?
1 - Make sure their name, DOB, Phone number and PID match the MMUR.
2 - Make sure the verify button is clicked.
3 - Make sure the state is allocated
What do you do if a customer wants to change their order?
Send them back to Check-In to edit their order.
Where do you verify percentages for the menu?
Flourish
What are we offering instead of the 7 pack patches?
A $10 discount on singular patches as long as they reach 7.
How do you check to see if we are OOS of an item before asking MOD?
Inventory Tab on Flourish. Type in product SKU and check to see if we have any that needs to be unlocked.
When a customer wants to split up their order into Cash and Canpay, which do you accept first?
Cash
Where do you notate if a customer is purchasing a Bubble Hash?
1 - Highlight on the Packing Slip
2 - Enter into the notes on Waitlist
Name all three communication channels and why you should be checking them. There is a bonus 4th.
1 - Email - Check once for any pertinent team info
2 - Teams Channel - General Largo Tab for any announcements and Schedules
3 - Zipline - You MUST check this once a shift. You are to be looking for New Messages and Day Sheet for all corporate communication
4 - *BONUS* - Workplace for a more relaxed and casual corporate communication
What are the differences between the Variable Power and the AVD battery? Which cartridge do they apply to?
Variable Power - 3 heat setting, button activated, shorter and works with the CDT carts.
AVD - breathe activated, 2 heat settings, skinny, and works with the BDT Carts
What do you do if a customer refuses to wear a mask?
1 - Offer the mask to the customer
2 - Ask the customer to wait in a private space like the consultation room or in their car and process the order as a curbside and ensure they will be taken care of right away.
3 - Get MOD if the customer is still refusing and situation escalates.
What is the Pre-Pay order process once order is packed?
1 - When ticket comes through, dispense on the MMUR
2 - Verify the order # matches the order in Flourish
3 - Select Pre-Pay Till
4 - Process the order through Manual Payment Screen while making sure to select CanPay.
What do you do when a product does not allocate?
1 - Get a MOD to have a second set of eyes on the product
2 - Manually allocate then hit "Save & Exit"