SOCIAL
TICKETING
PORTAL
REPORTING
SALES MISCELLANEOUS
100
10K and 30K
What is the pricing for premium(10 channels) and enterprise(50 channels)
100
The feature where messages are sent to a specified email address are automatically turned into tickets
What is email to ticket conversion
100
The modern version of the portal layout with latest html
What is the flexible layout
100
75
What is the number of standard reports in Parature
100
40
What is the number of calls you should be making on a daily basis
200
Defined as a source for social events
What is the facebook channel or a twitter profile social channel
200
The fast forward button
What is the button that allows the CSR to quickly insert support portal content when responding to a ticket/chat etc
200
My history, my tickets, my chats can all be found here
What is my support
200
Designer reports can be exported as these type of files
What is CSV and excel 2007
200
Salesforce and Dynamics have this in common for Parature
What is our out of the box integrations offered
300
Instantly
What is the amount of time it takes for posts to come through Parature's service desk
300
Queues
What are the specialized groups that tickets can be routed into
300
Last ditch effort for ticket deflection is known as
What is EasyAnswer
300
Allows you to easily communicate KPI’s (Key Performance Indicators) on a regular basis
What is scheduled reporting
300
Custom portal design, integrations, training, customized ticketing fields are all completed by this team
What is the professional services
400
Social Toolkit
What is the area where you can view extended information about the social event being displayed
400
This functionality allows the client to add hosted html content to the ticket toolkit
What is the ticket widget /service desk widget
400
multiple portals from departments, content filtering, individual design is know as
What is a polyportal
400
This is required for a client to purchase before given access to premium features
What is the designer and viewer licenses
400
this domain, a part of your username, comes after the @ symbol to help you log into dynamics
paratureinc.onmicrosoft.com
500
Appending social comment replies to the original ticket
What is threading
500
The ticketing functions the clients can configure themselves
What are workflow/status/warning violation timers/ticket email response templates
500
Knowledgebase content is Indexible by google as long as it is accessible by this SLA
What is the system default SLA
500
Version of the new parature premium reporting platform for business objects
What is version 4.0
500
These are the 6 opportunity stages before closing of a sale
What is Identify Opportunity (Disco) Discover Problem, Impact, & Benefit (Demo) Validate Power(Competing) Confirm Value w/ Power (Verbal Commitment) Negotiate $$ and Mutual Plan (Legal Negotiations) Finalizing Closure (Awaiting Signature)
M
e
n
u