Slacking
The support team private channel.
What is #zd_warriors?
Support ticketing and phone platforms.
What are ZenDesk and TalkDesk?
The number of chats assigned to each agent.
What is 2?
The feature to send report cards.
What is secure documents?
You jump in when there are too many chats.
What is #WeWinTogether?
What is #zd_macro_central?
Where we check contract details.
What is HubSpot?
How long you have to pick up an assigned chat.
What is 45 seconds?
The feature used to send forms/permission slips.
What is posts?
You share honest feedback with your manager.
What is #WeBelieveInTransparency?
Where to get comms questions answered by the product team.
What is #ask-comms-product?
Where we check email/phone/text logs for users.
What is DataDog?
This is our chat first response SLA goal.
What is 2 minutes?
You make a mistake and find ways to rectify the mistake.
What is #WeTakeOwnership?
Where to ask about summer camp questions.
What is #training?
The escalation path for a red customer.
What is manager escalation?
The number of chats in queue before pinging the team.
What is 5?
The page to create new schools.
What is Admin > Data Integration > District Set Up?
You raise a client concern with your manager and product.
What is #WeAreChampionsForOurCustomers?
Where to ask about ParentSquare articles.
What is #helppages?
The team who helps with renewal questions.
What is finance/billing?
The statuses to prevent being assigned a new chat.
What is away or unavailable?
The school website solution.
What is Smart Sites?
You ask for feedback on a ticket you had trouble with.
What is #WePursueExcellence?