Passcode Generation
Where can I locate the PGT?
Inside Paris Admin Tool (either under all tools or access code tiles)
Where can I find the Purchase Audit Tool?
Inside Paris Admin Tool (under all tools or product tile).
True or False PGT is used to generate replacement codes.
True
What is the Purchase Audit tool used for?
The Purchase Audit Tool allows HETS to pull up a customer’s order information ONLY for orders made at our MH Shop site (www.mheducation.com).
Explain the Code Swap Procedure.
The Code Swap Procedure is used to generate a new code for the student, and at the same time, disables their old code. This ensures the student doesn’t have two codes which they might opt to sell one to another student.
True or False Purchase Audit Tool only shows order information for purchases made on the MH shop site.
True
What is the title of the salesforce knowledge article that outlines the Code Replacement Policy?
When to Replace a registration code.
Outside of the Purchase Audit Tool app what other tool can you use to find a customer's order info?
User management Tool
What are the steps to generate a passcode?
Step 1: Select the Passcode Generation Tool app (inside Paris Admin).
Step 2: Enter the digital ISBN (contains 10 digits).
Step 3: Enter the 10 digits ISBN, click on “view offers’.
Step 4: Select the offer you want via “Term” (duration of the licence).
Step 5: Fill in the following info:
Quantity - should be 1
Select “bank of codes”
Select a reason
Select country United States, then generate code.
Step 6: Download code (xls or cs
Outline step by step how the Purchase audit tool is used.
Step 1: From the left tiles in Paris Admin Tool, select “product” dropdown
Step 2: select PAT
Step 3: Click on dropdown titled “search column name”, select order number
Step 4: In the “search value” field enter the MHE order number, click on search.