Models
This model is used to deliver effective feedback and includes what actions the lead sees from team members while sharing the effects of their actions.
What is the S.O.I model
This popular UO mascot makes their appearance around the holidays. Can you find him hiding in the Christmas Tree?
Who is Earl the Squirrel
A weekly printed resource that highlights where to find certain items, show times, and height requirements for attractions. Copies of this resource can be found in Wardrobe Services.
What is the Team Member Reference Guide?
This trait characterizes how you carry and present yourself. It is generally a snapshot in time when being observed.
What is Image
This model ensures trainee comprehension by engaging all adult learning styles through explanation, demonstration, and hands-on practice.
What is the Tell/Show/Do model
This specific location houses a quiet room for guests to unwind as well as a nursing room for guests who request privacy when feeding.
What is USF Health Services
These documents lay the foundation and standards of performing tasks for ALL of Park Services.
What is the GOP and SOP
While companies use logos to advertise this, A ______ showcases who you are and what you offer.
What is a Brand
Focused on building relationships and trust, this model highlights three key ingredients for earning trust and shares its name with a popular dessert!
What is the P.I.E model
A rule at UO to promote eye contact and a verbal greeting.
This resource is utilized for training, more specifically, what is covered on any given training day.
What is the Trainer Guide
These four qualities are what most people desire from an ideal leader.
What is Integrity, Empathy, Courage, Clarity
Used mostly in Guest Recovery situations, this model highlights responding with Empathy and Empowerment.
What is H.E.A.R.T
Universal's Service culture is rooted in Genuine and Authentic connections with the people around us to create unforgettable experiences. It known as this.
What is The Universal Way
This handheld device can be utilized to remove debris from hard-to-reach areas.
What is a Picker
The passion, the desire. When shared, it can influence others around you. The more Exposure you have the ______ is made known.
What is Why
Universal Orlando Teaches this to ensure Team Members are safe while working in outdoor conditions.
What is H.A.R.P
These three concepts, when put together is known as The Universal Way.
What is Be Ready, Be Present, and Be a Hero.
Park Services uses these tools to keep team members safe when performing hazardous or messy tasks.
What is PPE
These are concepts we utilize as tools to grow and elevate our skills as leads. These concepts are commonly categorized into gears.
What are Competencies.