Models
This model is used to deliver effective feedback by identifying a team member’s behavior and explaining its influence.
What is the S.O.I model
This popular UO mascot makes a special appearance during the holidays and is known for hiding among the branches of the Christmas tree.
Who is Earl the Squirrel
This weekly printed resource lists locations, show times, and attraction height requirements. Copies are available in Wardrobe Services.
What is the Team Member Reference Guide?
This trait captures how you carry and present yourself in a moment of observation.
What is Image
What does the radio code 10-81 stand for?
What is Lunch
This model ensures trainee comprehension by engaging all adult learning styles through explanation, demonstration, and hands-on practice.
What is the Tell/Show/Do model
This location offers a quiet room for guests to relax and a private nursing room upon request.
What is USF Health Services
These two documents establish the foundation and standards for how tasks are performed throughout Park Services.
What is the GOP and SOP
While companies use logos to advertise this, a ______ reflects who you are and how you show up.
What is a Brand
What is the meaning of radio code 10-87?
What is 15 min break
This model focuses on building relationships using three key ingredients for earning trust, and it shares its name with a popular dessert.
What is the P.I.E model
This UO rule encourages Team Members to make eye contact and offer a verbal greeting to every guest.
What is the 10/5 rule
This resource is used during training when a trainer needs to confirm what is covered on a specific training day.
What is the Trainer Guide
These four qualities are what most people desire from an ideal leader.
What is Integrity, Empathy, Courage, Clarity
What does Signal 25 indicate?
What is Fire
Used mostly in Guest Recovery situations, this model highlights responding with Empathy and Empowerment.
What is H.E.A.R.T
Universal’s service culture is rooted in creating genuine, authentic connections that lead to unforgettable experiences, also known as this.
What is The Universal Way
This Physical resource lists all chemicals used on property and provides instructions for handling them safely.
What is S.D.S
This is the purpose behind what you do. As you share it more openly, your ______ becomes clearer to others.
What is Why
What does Signal 29 refer to?
What is Fire Alarm
This model teaches Team Members how to stay safe while working in outdoor conditions
What is H.A.R.P
These three concepts, when put together is known as The Universal Way.
What is Be Ready, Be Present, and Be a Hero.
This department is responsible for orientations, training observations, and ensuring training alignment.
Who is Talent Development
These concepts support lead development. In this series, they are represented as gears.
What are Competencies.
In an Emergency, this is the number to call to reach the Command Center
What is 407-363-8333