DR. BLUE
This is a clinical team that consist of a Provider, Nurse, MA and Access Control
Who should answer a Dr. Blue?
This person has a very important role; where they start and end the patient visit.
Who is the Patient Registration Clerk?
In many clinical settings, this would be documented as a patient message or patient communication note in the chart.
What is a TCON?
Patient reported a restroom on the second floor toilet is out of order.
Who is Environmental Services?
The process of ensuring that a patient's medication list is as up-to-date as possible.
What is Medicines reconciliation?
This is where you would find out the assigned providers covering Dr Blues for the day
What is the M Jellybean?
This multi-skilled health professional is responsible for performing both administrative and clinical tasks to support healthcare providers and ensure efficient patient care
Who is the Medical Assistant?
This type of message requires follow-up beyond 48 hours
What is an ACTION?
Working with a patient and you notice your screen continue to freeze, making it impossible to do anything in eCW
Who is the eCW Help Desk?
This extra process helps ensure that the medication will be covered by the patient's insurance.
What is a prior authorization for medication?
This person would typically bring the emergency Orange box during a Dr. Blue
Who is the Nurse?
This person have multiple responsibilities to ensure patient safety, quality of care, and satisfaction.
Who is the Nurse Manager?
This is the route taken to properly answer a patients message sent
What is the TEAM BOX?
Need to report broken equipment, internet service, telephone service, power outages; etc.
Who is the Health Center Director?
A structured communication framework used primarily in healthcare settings to identify the Situation, Background, Assessment, and Recommendation
What is an SBAR?
This happens immediately after performing defibrillation on a patient
What is CPR?
This person is provided a warm handoff to assist the patient with changing habits
Who is the Behavioral Health Clinician?
Communication started by the patient that gets recorded in their medical record for the provider to see
What is a WEB MESSAGE?
Suspicious activity in your retirement account has resulted in unexpected communications related to your benefits
Who is Human Resources?
This program help patients get medication at a low or no coast if they meet certain requirements
What is the 340 B program?
This is the place where the reporter would document all that happened during the Dr. Blue
What is the Safety Zone?
This person utilize strong organizational skills necessary to systematize a care plan for several patients at once, while coordinating with diverse healthcare workers who hold varied schedules.
Who is the Care Coordinator?
This covers all three patient-to-provider communication routes
What is the T Jellybean?
An elderly individual with disabilities present to the clinic with a light bruise on their arm, this was noticed when taking the patient blood pressure.
Who is Adult Protective Services (APS)?
After years of operating elsewhere, this institution achieved a milestone in 2013 when it relocated into its very own building.
What is Parkside Health Center