E1 Basics
If you would like to inquire about an order, you would access it through this main menu.
What is the Order Menu?
This type of "message" will appear to alert you that there is more information you need to know about an item that you just added to an order.
What is a Flash Message?
These are the 3 types of search accounts we can place orders for.
What is a "C,CV, and CR" ?
You should refer a customer to his/her account representative rather than discussing this kind of order hold.
What is a "credit hold" ?
Click this menu option to find the sales rep associated with a specific item.
If a customer requests his/her order to arrive by the next day, you would need to use this kind of "two-letter" entry.
What is "SA" ?
You would put this letter in the Freight Code field, when MEDTRONIC agrees to pay freight for an expedited order.
What is a "P" ?
What is the Sample Order Code?
We advise customers that we have this cut off time to ensure they receive their expedited order on time.
What is "3pm" ?
This is where you would go to find a Bill of Lading for a customer.
What is TRAX?
To check tracking information for a customer, you would search this menu for "FedEx Tracking"
What is Host Access?
After changing the freight code to a "P" when Medtronic pays to expedite an order, you would need to enter a code starting with this letter in the Reason code field.
What is an "F" ?
Enter this item code to add a drop ship fee to an order.
What is "SCDROP" ?
Government orders must have a minimum order total of this amount.
What is $500?
Click this option under Inquiry Menu to review who is set up to receive Acknowledgements.
What is the "Address Book" ?
You would click this button below the QBE line in order to verify if a client received his/her order.
What is the Shipment Status button?
This is where you enter information such as the customer name and phone number.
What are Header Messages?
This fee is applied to a distributor order when their product total is less than the requirement
What is the minimum order fee?
If you see this number in the "Next Status" field, you know the items on the order have been allocated.
What is the "530" Next Status?
If the sales rep is not listed for an item, you should refer the customer to this person.
Who is the "Regional Manger" ?
What main menu would you click to view more information about an item?
What is the Inquiry Menu?
Enter this print code when you are entering internal notes.
What is "0" ?
You should enter the attention line on the first line of Delivery Instructions as well as this location.
What is Address Line 2 or 3 of the Drop Ship Address?
If you want to find out why an order was cancelled, you could look in this field on the QBE line.
What is the Reason Code field?
This type of account is used to track orders through distributors and tracks orders for recall situations.
What is a "CT" Search type?