1
What would you like to discuss today?
Giving broad openings
My home was destroyed in a fire - pt
yes, but at least you’re alive - nurse
Belittling
I am not sure what you mean, can you repeat or explain?
Clarifying
I can’t get over my mom’s death - pt
time heals all wounds, everything happens for a reason - nurse
Makings stereotyped comments
Active listening
I want a divorce - pt
Don’t you think owe it to your child to try - nurse
Moralizing
Paraphrasing
Yeah i think you will survive, you’re young - nurse
Offering false reassurance
Why do you not want to take this medication
Why questions
So this medication is for ______ and these are some of the side effects?
Giving information
Are you okay?
Closed end question
I do not want to take this med - pt
I think you are in denial - nurse
Interpreting
So what are you doing this weekend once you are discharged
Social responding
Okay, uh huh, hm, um I see
Offering general leads
Would you like to explain that for me please
Exploring
Okay so far you have told me ___________
Summarizing
Pt is telling a story about dog, and you continue talking about the dog too.
Focusing
You stay quiet after the patient finished a thought
Silence
You say you want to participate in this group, but you missed the last three meetings
Testing discrepancies
Should I ask my Dr. if I should change my medications? - client
Do you think you should? - Nurse
Reflecting feelings
What do you think you should do to fix this problem?
Encourging formulation of a care plan
What do you think is happening right now - Nurse
Encourging description of perceptions
State tired/ fatigued, low utilization of mental health services, deny/disguise mental illness, embaraised if family member treated for psych illness
Really? Are you sure your parents will never accept your decision?
Voicing doubt
Nobody cares about me - Client
What about your sister, she was here yesterday - nurse
challenging