Fiber
Dedicated data product delivered over Fiber
What is FIA?
Has a relationship with one or multiple Master Agents and they often act as the primary sales agent. Sub-
What is a Sub Agent
Customer Premise Equipment
What is CPE?
Establish guidelines and rules that are to be followed by Sales when working with potential and existing clients. Any exceptions to the policy require VP approval of all impacted channels.
What are Rules of Engagment?
Direct Inward Dial
What is DID?
carries information via a light projection
What is Fiber Optic
Are technology distributors that carries direct contracts with telecommunications providers, cloud services
What are Master Agents
Carries inforamation via light projection
What is Fiber?
A tool which is utilized to schedule benefit time such as personal days, sick days, or vacations.
What is Aspect?
Provides a single source of content for policies, processes, and systems which govern day to day operations of the Partner Support role.
What is Partner Support Playbook
Session Initiation Protocol - Generally Fiber Based (IP based phone system.
What is SIP?
Resource for Master Agents to receive updates to rate card pricing, agent portal training, product and promo information.
What is Partner Link ?
Type of service delivery used as entry level/standard through electricity
What is Coax?
In partnership with the Product and Legal teams, this team also assists with a variety of analyses for the Enterprise business team, including pricing decisions, contractual negotiations and business analysis.
Who is Decision Support?
They support the Enterprise book of business sold by Master Agents to assist with NON-revenue generating orders to include adds, moves, changes and disconnects. Will assist with contract preparation by providing pricing to include updated terms, re-terms and co-terminus options.
What is a PAM? (Partner Area Manager)
Multipoint to Multipoint Fiber Connectivity Model
These agent accounts did not migrate to the nation biller. They are still being billed out of the regional biller. To determine if the account is truly agent, the account must be identified within a spreadsheet.
What are Agent Unassigned Accounts?
Point where Spectrum delivers to the building and stop
What is a Demark?
This document will outline process for Partner Sales Support Specialist to obtain a CSR for a customer pending to port INTO Spectrum (presales) from another carrier. This is for the PORT IN process. Customer wants to
What is the Pre Contract CSR Request process?
A pivotal role that guides, supports and helps agents succeed. They own the relationship between the Agent and our border partners as they are responsible for driving sales to the organization via a monthly quota.
What is an RCM?
Fiber Optic Pipe not Lit by Spectrum- Customer takes care of this piece of the system.
What is Dark Fiber?
Support the Enterprise book of business sold by Master Agents to assist with revenue generating upgrades up to a $200 uptick in MRC. ICMs assist with contract preparation by providing pricing to include updated terms, re-terms and co-terminus options.
What are Inside Channel Managers?
Onsite switching equipment for voice systems
What is a PBX?
This document provide a list of active Master Agent and Sub Agents
What is the RCM/Agent Workbook?
This protects Spectrum Enterprise Fiber Internet Access (FIA) against network and power outages.
What is Wireless Internet Backup?