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This department is identified as having the highest potential for profitability at a Service Center.
What is the Parts Department?
This Jira system is where the parts team can find the latest information on Backordered Parts.
What is Critical Parts Report?
This acronym stands for "Stock Transfer Order" and is the SAP technical term for a parts order.
What is an STO?
This is the measured rate of fulfillment for all parts demand against available inventory, with a goal of 90% or higher.
What is Fill Rate?
A vehicle where the Work Order status is "In-Progress" but has an open Stock Transfer Order for parts needed to complete the repair.
What is Parts Hold?
This inventory method involves counting a subset of parts at regular intervals to validate levels and is a component of Sarbanes-Oxley (SOX) Compliance.
What is Cycle Counting?
This system is where parts are ordered for a specific Work Order.
What is Service OS?
This type of ticket, an acronym for "Parts Action Response," is used as an escalation in Jira for service parts related issues.
What is a PAR ticket?
All inbound shipments should be received and binned in Service OS within this many business hours of arrival on site.
What is 24 business hours?
For inventory adjustments, this is the dollar amount threshold that requires a "Root Cause" to be documented in the worksheet
What is $100?
If a part is out of stock at all PDCs, Service OS will display this status.
What is "Backorder"
In the Service OS Parts Catalog, this icon signifies the part was originally installed at the factory.
What is "As Built"?
"Tow in Flagged" warranty parts must be shipped back at this speed.
What is ASAP?
This shipping priority costs 3x more for parcel and 10x more for freight compared to standard ground.
What is VOR?
"Redirect Requested" warranty parts must be shipped within this many business days
What is 2 business days?
This R1T Tonneau part is the cause for a significant amount of parts hold recently.
What is the Tonneau Channel?
This R1 wheel/tire combo has the least amount of interest causing excessive stocking levels at a lot of service centers.
What are 22n Brights?
his R1 part was shipped to the PDCs with damage, requiring a whole repack of over 1000 parts.
What are Dampers?
This EDV part is the most difficult to source at this time
What is the Axle Beam?
This R1 part is the most difficult to source at this time.
What is the HVAC Box?