Set Up!/Clean Up!
What thing that all guests need to pick up should be placed out before the guests enter?
Their access media (cards)
Name of all event rooms that we offer
High Point, Vip, Denali, Joe C's Seating Area
What is the first thing you should do when greeting your party?
Extra Credit Available
Introduce yourself and wish the bday boy/girl a Happy Birthday!
Extra Credit - Asking timing of events for party ie: (Pizza, Cake, BIG)
Does the Party package come with food or hot chocolate?
No parties do not come included with these but they may be purchased as add-ons
If missing info on pizza time or other notes where should you check?
Event Host Sheet
Who should we ask to assist us with cleaning up the event space when party finishes?
Resort Appearance
The 3 timeslots we sell parties in
10:00 - 1:00
1:30 - 4:30
5:00 - 8:00
When and where should you get the hot chocolate?
At Apre cafe, 1 hour after the beginning of party or when Eric/Julia message it is ready for pick up.
Who supplies our food for the parties?
Hasboro (Game Room)
What comes with tubing w/rental package
Jacket/Pants,
NO BOOTS!!!!!!!!
What needs to be washed at the end of party?
Table clothes
Should a 6 and under guest get a ticket through the group store or through general admission.
Group Store
Ideal location to greet your parties?
In retail next to the weekends party schedule
Can guests go tubing instead of SB/Skiing after they purchased a Snow Day Package?
Yes, no ski boots allowed down tubing hill however.
When is it appropriate to enter the sales office?
When an urgent question is needed or you are requested to come. Stay out otherwise.
What do we do when a party arrives while event room is still being used/cleaned?
Greet the party and inform them we a finalizing the event space as it was just used, thank them for their patience and tell them it will be ready momentarily.
Minimum number of guest in a party.
10
If <10 guests, they have to pay for a full 10 regardless
How does a party pick up their rentals?
Host will either walk them into process or bring rentals to room depending on factors
ie: Length of Line, Size of Party, Timeline.
Can party change time of food arrival during event?
No, food drop off is pre set during booking process and can not be altered
What is userpay?
User pay : the customer pays individually instead of it being $0.00
What is the very last thing you should double check before finishing cleaning of event room?
TAPE or other guest decor left behind in event space.
What are 3 Add Ons Guests can purchase with a Bday Party?
Food, Hot Coco, Drinks, Instructor, Misc.
How does a group pay their tab?
Their remaining balance will be uploaded into their group portal after the head count is communicated to Sales Team. They can then log in and pay before leaving for day!
Can a group request an ambassador once they arrive?
No, but double checking with blazer/big 1 should be done incase accommodations can be made. If we have availability, be sure to communicate w/ sales team and guests regarding additional charge.
Exact Chain of communication for questions on Parties
ex (Blank-Blank-Blank-Blank)
Extra Credit - Is it ever acceptable to skip this chain?
Guide - BIG 1/Blazer - Felipe/Julia/Kellen/Jack
Extra Credit - Yes, if question is ultra specific to someone later in the chain, ie: don't ask Johnny why the payment isn't up in the groups portal.