Billing Zendesk
You can locate tickets in Zendesk using the ticket number, patient name, phone number, or email address.
What is true?
This vendor is responsible for handling GoHealth’s medical records requests.
Who is Datavant/Ciox?
This can be used to search for the account in Epic.
What is the account number, name, or phone number?
The U.S., Mexico, and Canada are hosting this sporting event in 2026.
What is the World Cup?
New, open, pending, on-hold, and solved.
What are the Billing Zendesk status?
GoHealth Urgent Care offers payment plan options.
What is false?
Bonus: GoHealth offers Prompt Pay Discounts (PPD).
Name the left-hand section that displays the guarantor/patient demographics and balances.
What is the Story Board?
This TV sitcom follows employees working at Dunder Mifflin.
What is The Office?
These are utilized for Payment Posting, Patient Refunds, and Financial Assistance responses.
What is a Billing Zendesk Macro?
This should be completed when a patient reports receiving a statement for someone they do not know.
What is a Registration Error form?
Autopay is canceled in Epic for these two markets.
What is Memorial Hermann & UCSF?
This is the largest ocean on Earth.
What is the Pacific Ocean?
These are required on the left-hand side of the ticket.
What is "what are you having an issue with?", Market, and Resolution/Root Cause?
This should be completed when a patient reports being misdiagnosed.
What is a Risk form?
This document outlines the convenient payment plan within the Financial Agreement section.
Bonus: Where is this located?
What is the Conditions of Registration?
Bonus: Under documents in the Registration - Visit Tab.
This actress starred in both Euphoria & the Dune films.
Who is Zendaya?
Tickets routed to this group must have the brand, form, and assignee updated.
Who is Customer Experience (CX)?
This workflow requires creating a TPL guarantor account and adding the generic payor.
Bonus: These two markets do not have the TPL guarantor type.
What is MVA?
Bonus: What is Memorial Hermann & UCSF?
List the steps to add insurance.
Bonus: How should this be handled if coverage cannot be verified?
What is Go to Prof Tx Inquiry, select the claim, then go to Registration – Visit > Patient Guarantor & Coverages. Add the coverage, run RTE, and return to the claim to attach it via Edit Visit Coverages.
Bonus: Attempt to verify the coverage in Availity. If it cannot be verified or access to the payor/market is unavailable, route the inquiry to AR with screenshots and a detailed note.
"I volunteer as tribute!"
Bonus: Name the character.
What is The Hunger Games?
Bonus: Who is Katniss Everdeen