Fishbowl/BP
What do you do with an application during Mail Out if it is in Image Exception?
Place it in the blue “IX @ MO” bin.
Where do you take a batch with a tag that says "TO CSM/RSS AFTER DE"?
Middle cabinet next to cashier, second shelf from the bottom.
What does CSOP stand for?
Change Services or Payments
At the counter, what are the two instances when we would take an applicant's photo?
(1) refile or (2) a have a bad photo.
During Mail Out, if you are trying to resolve a discrepancy with an address in TDIS, name one place where another address may be listed for comparison.
Permanent address on the 2nd page, Applicant’s ID, comments on the TRACE, or any NPICs with the application.
During lockbox, when do you place the batch # on the header sheet?
Opening
When opening mail, what do you stamp if the AR received does not contain an IRL?
The Envelope
What does IRL stand for?
Information request letter.
In Book Print, what is the unofficial limit for the number of books we would print at one time?
15 books.
When completing a batch at IQA, a pop up comes up and says, “Found in Another Batch”. What does this mean?
The app either was re-batched or belongs in another batch
What cannot be batched with standard routine and expedite applications?
OPR Apps
When an applicant is missing some form of documentation, they are placed in _____ exception.
General
When would you use the Delivery Change Log at QC?
When an applicant changes their delivery type (WC->EM, etc.).
When should you roll back at PRISM and how many pages back should you go?
If an error is caught or if the machine jams. No more than 10 pages for the roll back.
What types of NPICs have an accompanying worksheet?
Passport not Received and Documents not Received
How many days does an applicant have to submit a data error before the physical DS-5504 needs to be used?
90 days
Besides an applicant’s biographical data, what two things are considered a data error at QC?
Incorrect endorsement & incorrect product size/type.
What are your 4 focal points when completing IQA?
Primary page, page type, spray number, and quality of the scanned image.
What are the 2 differences between the E-AR and the E-IRL processes?
The script we use (E-AR vs Non-E-AR/E-IRL) and the email we send from (Passport-Info-MN vs. PassportMN).
The passport card can be utilized to drive thru which 2 countries' borders?
Mexico & Canada.