Fishbowl/BP
During Mail Out, where do you place the label when it prints?
On the middle of the envelope.
What are DS-11 apps used for?
First time applicants, reapplying applicants not eligible for DS-82 and minors.
Per the ICG, what cannot be present at the mail opening station?
Trash Cans
As an applicant, I’ve applied elsewhere before coming here. What queue am I placed in?
Refile
What website can you use to verify if an address is real or not?
USPS Zip Code Lookup
How would you know which DOS supervisor is the Muppet
Sherlock Holmes over the door/ DWS
What is the reference tool called that we use to answer questions for AA's on the phone?
The PARG
Local application numbers for Minneapolis begin with ___.
542
How often should you use the QC Barcode Check Log to verify that the printed barcodes are scanning properly?
Every 20-30 applications.
When an accession box is completed what is your final, final step?
Check the dropdown menu
When entering refunds, what do you do if the computer freezes while the AHK is running?
Press "End" or "Esc" on your keyboard
What does AR stand for?
Applicant Response
In Book Print, what does it mean when a printed book comes out on the bottom tray?
The book is a suspect and may be a reject.
When should you check your ink at PRISM?
Prepping and if the ink starts to get faded throughout.
What should you do if the IRL you are trying to type is not in GX status and why?
Notify the CSM, the app may have been accidentally approved rather than removed.
What color is a limited PPT?
Purple
Besides the address, what two things are you checking for on the physical application during Mail Out?
Adjudication stamp and signature.
Where should you ALWAYS be STANDING/ FACING when PRISM is running?
Catching, watching for spray numbers/errors.
What are the 2 types of exceptions batches that go directly to the RSS?
IP hits and Pre-paid Mailers
How many applications / documents can be signed prior to the AA interview?
8 (DS-82, DS-86, DS-5504, DS-64, DS-71, 2nd valid PPT statement, SSN Statement, or Damage Statement.)