This Premium Network is also included for all internet customers to view online.
What is EPIX
100
"The Americans" is a popular series from this network channel.
What is FX
100
LFBB is an acronym for this phrase
What is Linking Features Bridge Benefits
100
This is how to have an incorrect phone number removed from an order?
What is email wrong number escalations
200
This begins 8 days after the self-install order is entered.
What is billing for the service(s)?
200
This Premium Network airs boxing and mixed martial arts programming in addition to movies, specials and series.
What is Showtime
200
In Season One of this comedy series from FX, two cousins try to work their way up through the Atlanta hip hop scene.
What is "Atlanta"
200
Gaining agreement from the customer regarding course of action, verifying order details and making necessary updates are part of this Call Flow expectation.
What is Resolution & Reschedule
200
If a non-pay disconnect order has been changed to a voluntary disconnect, this is your next step.
What is proceed with the order
300
This region is participating in the new serviceability process.
What is the South region
300
"Game of Thrones" can be seen on this Premium network
What is HBO
300
Kiefer Sutherland stars in this series from ABC whose storyline revolves around the Secretary of Housing and Urban Development being told he's literally the only guy left to become President.
What is "Designated Survivor"
300
Building rapport, providing the reason for the call and verifying name, address and contact number is part of this Call Flow expectation
What is "Greeting"
300
This tool should be utilized on every port telephone order
What is RT-CSR tool
400
Spectrum collects bad debt for SIA customers this far back in their history with Charter
What is 12 months or one year
400
"Banshee" can be viewed on this Premium network
What is Cinemax
400
An anthology drama from ABC that focuses on all aspects of the U.S. criminal justice system.
What is "American Crime"
400
Confirming the install date and time, account information and services ordered are components of this Call Flow expectation.
What is Recap & Closing
400
This tool is used in order to have a telephone number removed from the automatic dialing system
What is Phone number removal tool
500
The customer must have an active outlet within how many feet in order to qualify for a self-installation?
What is 6 feet
500
The series "American Gods" is featured on this Premium network
What is Starz
500
The series "Better Call Saul" is now in the third season and can be seen on this network.
What is AMC
500
Showing appreciation to the customer for allowing you to speak with them, offering a callback, verifying contact number and verbally displaying understanding falls in this Call Flow category
What is Resolution & Reschedule (if order is canceled)
500
This link or webpage is used to view one's paycheck