The Purpose
Culture of Accountability
The Results Pyramid
Role of the GM
HODGE PODGE
100
To cultivate ________ communities where wholesome food is enjoyed every day.
What is nourished?
100
Acknowledge the problem
What is SEE IT?
100
Step 1 in the Results Pyramid.
What is EXPERIENCES?
100
Interview and make the hiring decision on each new crew member Onboard and start a new hire’s training as quickly as possible Ensure every employee represents the Chipotle brand Recognize and develop managers who are willing and able to succeed in their new role
What is SELECT OUTSTANDING CREW & MANAGERS?
100
No walking by any problems without fixing. If we walk by the issue, then we are stating that is the new normal Evaluate why the standard was not met Did we not properly train or is it a lack of desire from the employee?
What is 100% of the STANDARDS, 100% of the TIME?
200
Growing our people and our teams and ensuring that we give them opportunities to express and include their ideas along our journey.
What is CULTIVATE?
200
Assume responsibility for the problem and results.
What is OWN IT.
200
Step 4
What is RESULTS?
200
Create thoughtful and accurate sales projections Provide enough people to deliver outstanding throughput during peak and non-peak times Provide the right people to complete prep accurately and on time Pair trainees and trainers together with enough time to effectively train
What is SCHEDULE YOUR TEAM APPROPRIATELY?
200
A Systematic Approach to Consistent Field Leader Restaurant Visits Every Field Leader on every visit follows a consistent path through the restaurant, coaching and teaching along the way. Examine every area top to bottom, left to right.
What is THE OWNER'S PATH?
300
True nourishment helps individuals reach their potential and when its available for everyone; then you can nourish whole communities.
What is NOURISHED COMMUNITIES?
300
Formulate solutions to remedy the situation.
What is SOLVE IT.
300
Step 2
What is BELIEFS?
300
Create a sustainable training system utilizing all of Chipotle’s training resources Adhere to all food safety policies and procedures exactly as they are written Provide timely, honest feedback to both the trainer and the trainee
What is TRAIN EVERY EMPLOYEE EFFECTIVELY?
300
Ask if they have any symptoms, use the moment to elevate (if necessary), mention shift priorities Thanking them, elevate them (if needed) after double checking duties, give them a goal for next shift.
What is TIPTOP?
400
True nourishment helps individuals reach their potential and when its available for everyone; then you can nourish whole communities.
What is ENJOYED?
400
Apply the solutions identified.
What is DO IT!
400
STEP 3
What is ACTIONS?
400
Work lunch, dinner and weekend shifts each week Set the example of what an excellent guest experience looks like Ensure the Food, Feel and Flow is consistently executed throughout the week
What is DELIVER AN EXCELLENT GUEST EXPERIENCE?
400
Would you like to ____ Queso to your entree or on the side?
What is ADD?
500
To create this in all our restaurants each manager must create it in their community. You are the “Mayor” of your own town.
What is EVERY DAY?
500
A personal choice to rise above one's circumstances and demonstrate ownership necessary for achieving results.
What is ACCOUNTABILITY?
500
Our ______ foster beliefs; beliefs influnce actions; actions produce results.
What is EXPERIENCES?
500
Deliver excellent Food, Feel and Flow every shift Execute local marketing tactics Attain food and labor targets while controlling expenses
What is ACHIEVE YOUR ANNUAL SALES & CASH FLOW PLAN?
500
The first line of THE PEPPER?
What is OUR GUESTS COME FIRST?
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