Column 1
A client has signed the contract and wants to know the timeline for their entire project from start to finish.
This team provides it.
Who is the Project Management Team? (PM)
This team turns a CSV sitemap into a task list in Asana and builds the pages in Smart Sites.
Who is the CIM?
This team monitors DNS changes for most sites.
Who is IM?
An SMB client who launched last week is having trouble embedding some code in the website header today. This team is best suited to assist them in troubleshooting.
Who is Support?
A client started the onboarding journey anticipating their team would be able to handle the content migration on their own. They ask for a new quote for us to complete the migration, causing the PM to reach out to this OTHER team.
Who is Sales?
A new sitemap is needed for a rushed project, this team creates it.
Who is the Content Implementation Manager? (CIM)
This team is typically responsible for building all client Smart Sites.
Who is IM?
This team works through projects in "order of approaching due dates."
Who is CIM?
A L&E client that's been live for quite some time has a new webmaster with a huge list of requests and wants to work with someone to tackle it all. This team would be best able to assist.
Who is Professional Website Services?
Who is Sales?
A client who recently launched is reporting that their header font is hard to see. This team would be best able to assist.
The initial design application has been completed and the client is requesting updates. While the Design Team will usually handles these requests, this OTHER team can also field some design updates.
Who is the Implementation Manager (IM)?
During implementation, the client notices the mobile version of the site doesn't match the approved design. They report this to the IM, who then works with this team.
Who is the Design Team?
This team can assist with launching add-on sites, post launch.
Who is Support?
Who is IM?
Oak Harbor (Strategic SMB partner with strong Case Study) wants to completely redesign their websites and they want to consult with the team as they make decisions.
Who is Professional Website Services?
Via Sales Quote
This team is responsible for creating appealing and accessible components and elements that are visible on every Smart Sites.
Who is Design?
This team gathers resources and artifacts to create and apply new designs.
Who is the Design Team?
A client thinks they've completed their sitemap, but the formatting is in critical shape and will not import. This team can help the client follow best practices around submitting a sitemap.
Who is the CIM?
Who is the IM?
This team works projects based on first come, first serve unless specified by the PM.
Who is Design?
For any sales or non-sales related question from a client with a live website, this team is always the correct first point of contact.
Who is CS?
Who is Support?
This team is responsible for staying up to date on the latest Smart Sites Maintenance releases
Who is Smart Sites CS?
This team has maintained a 98%+ CSAT score.
Who is Support?
The client requests a last minute change to the Launch date, extending the timeline out by several weeks.
This team is responsible for sharing updates with all stakeholders.
Who is the PM?
Who is the IM?
This team provides a specific list of possible concerns for the client to address.
Who is QA?
This team can be queued up for a Quarterly Business Review for any L&E projects post-launch.
Who is QA?
A client that's been launched for over a year responded to your email (without replying all) to request a new, additional website for their Athletics site. This team & method are your best options.
Who is Sales via CS HubSpot Inbound Task?