Howell
Paul favorite color
what is blue Blue
The protocol when a tech is running 5 minutes late.
What is Educate the customer that the tech is running behind
How many days does a customer have to make changes to Choice package
What is 30 days
What is Descriptive Video services on
This person makes the best Mac and Cheese on the team
Who is Jessica Fisher
Paul favorite Drink.
What is Hennessy
When should and ETD ticket be submitted
What is 15 minutes or more after tech is late
How many times can a customer change choice package within 30 days
1 time
This customer is getting menu/guide unavailable
What is submit an sci ticket
Who is Nieshia
Paul is going to school for this
What is business administration
A technician calls in and states he needs to make changes to a customers order.
What is refer them to dispatch.
What is None of them, Cinemax and Epix are a la carte
What is no subscribed
The person that goes above and beyond for the team.
Who is Erica
What it takes for Paul to drive his mustang to work
What is his wife permission
A technician left without completing the job, the customer calls 2 days later to have tech out.
What is troubleshoot again, and if the flow says TC, then send a tech.
This package gets you all channels except the ones in select.
What is the lifestyle package
This customer is missing channels and only sees sports channels in their guide
What is the guide filter is on.
Represents Lake Ellen and proudly announces the zip code
Who is Kennaytra
Paul's NFL team
What is Philadelphia eagles
Technician arrives and customer is not home
What is place a door tag
Can you have Gold without Silver
What is No
Customer is unable to navigate to settings in support, you use this to assist.
What is the spectrum guide emulator
They are from New York
Who is Susan and Jessica Sinclair