Business
Behaving in a manner appropriate for your business setting
What is professionalism?
Knowing your guest's needs and selling additional products or additional services to meet those needs or provide solutions
What is up-selling?
The process of obtaining the information that you need from your guest to provide solutions for their product, hair and body needs
What is a consultation?
The principles that guide your professional behavior
What is ethics?
A collection of a stylist's best work and /or certificates in digital or paper form
What is a portfolio?
Amental imprint of a symbol or logo that belongs to a product, service, organization, individual and/or event
What is a brand?
Used to ensure a positive guest experience throughout the entire appointment
What is guest service cycle?
The communication cues given by the body's position and movement
What is body language?
Professional products that you recommend and sell to your guests
What is retail supplies?
A communication tool that summarizes the education, past employment history and professionalism
What is a resume?
Through direct marketing efforts, those individuals who are most likely to purchase your services/products
What is target-market?
A list of guests who could not be booked an appointment on the day/time they originally requested
What is a cancellation list?
Communication sent through unspoken messages, such as eye contact, facial expressions and body language
What is non-verbal?
A percentage of dollars that a stylist receives from guest services and products
What is commission?
A document detailing the responsibilities and tasks for a particular job position
What is a job description?
Gaining a new guest through an existing guest
What is a guest referral?
Giving your guests a higher level of guest service than that of your competitors
What is value added service?
Using your own words to summarize what you heard someone say
What is paraphrasing?
An overall evaluation of self worth
What is self-esteem?
Any formal, signed document between two parties that predetermines how certain situations will be handled if they arise
What is a written agreement?
Using written, verbal and visual communication to attract potential guests to your business
What is marketing?
Scheduling your guest's next appointment before they leave the salon
What is rebooking?
The process of obtaining the information that you need from your guest to provide solutions for their product
What is consultation?
Loyal guests who continuously return for schedules services is known as
What is guest retention?
Maintaining your body's cleanliness by following a daily routine
What is personal hygeine?