Registration
What two documents are collected once a year?
Outpatient Consent and ID
Preventive visit costing $15
Ranges Z, A, B, C, & N
Must be completed at least a week in advance and a day before
Scrubbing and Confirming
Sent out within 3 days of an appointment being scheduled
Good Faith Estimate
TRUE or FALSE
Phone should ring up to 5 times
False
3 times max
For self-pay patients what needs to be collected at every visit?
Proof of Address
Dentaquest requires authorization for adults for what services?
SRPs & Dentures/partials
Define Scrubbing
Verification of accurate scheduling/coverage:
Copay, Insurance, Scanned EOB, PAR info, OOP expense, Provider, Visit type, Appt time length, Tx code, tooth #
A referral needs to be attached when scheduling at these Specialty Clinics
OMC, OMFS, & Webb Peds
Report that is ran every morning
HPV
Other than HIPAA this form is signed by new patients only
Health Service Availability Notice
Needs to be collected when a patient has exhausted benefits and/or not covered services with Denta Quest
Medicaid Waiver
What adult visit type are scheduled at 90 minutes?
SRPs
Accounts should be worked within how many days?
5 days
Must be collected every 6 months
FPL
TRUE or FALSE
Foster guardian can sign a consent form
False
What type of insurance do you prioritize when filling schedules?
All Commercial (Delta Dental, Aetna, Cigna, UHC, etc)
TRUE or FALSE
Operative appointments can not be scheduled at specialty clinics from a satellite clinic
True
Name this WQ, 2380
PARs WQ
No show rate percentage goal?
Under 15%
Define AIDET
Acknowledge, Introduce, Duration, Explain, Thank
The cost for this noncovered service is $46.27
Nitrous (N2O)
When is double booking allowed?
No show rate of approx. 50% or higher / Provider approval
What causes accounts to fall into charge review WQ?
Duplicate insurance with same member ID
Insurance Filing Order
Incorrect guarantor
Difference between unable to pay vs refusing to pay
Patient does not have funds to pay and patient does not want to pay