HPE/Patient Advocates
What does HPE stand for?
What is Hospital Presumptive Eligibility
When should we submit a merge request?
What is immediately.
Merge requests should be done immediately upon discovery. Name changes, are what we need to wait for clearance from the clinical team.
What two things should we be completing upon scheduling an appointment to assure proper routing for authorization?
What is the HAR creation and insurance verification.
What is the name of the report we use to identify scheduled appointments?
What is DAR or Todays Patient Report.
Daily Appointment Report
What are two pages that get announced on the fire panel?
What is code red, code pink, code purple, code lime, shhocs alert etc...
Is this coverage appropriate for an IP admission?
7G Valid only for specific ambulatory prenatal care services
What is no. We should remove and refer to elevate.
When is it appropriate to register an ER patient that is not in our needs reg tab?
What is Never.
I will also accept...
What is Downtime when EHR does not work.
When scheduling a PET/CT what color is the for that you use for the reservation?
What is Yellow.
When should a "Stop" activity code be used in the DAR?
What is after all efforts to complete registration via phone have been attempted and documented.
What do you ask for when an authorized contact is calling for a NIP?
What is the secret code.
What is one possible reasons why a patient might qualify for HPE.
What is
Income
Age
Pregnancy
Uninsured
Which traumas does registration "expect" a patient upon EMS ring down?
What is Alpha and Bravo.
Note: For limited bravo activations we wait for patients arrival.
What is the address you provide to patients when you schedule them for MRI2?
What is 20126 Stanton Ave Castro Valley.
When should we be working on our DAR?
What is throughout each shift as the DAR always has new patients dropping in daily.
What calls take priorities over others?
What is The Code Line.
When should we attempt collection?
What is whenever there is an identified financial responsibility for their visit.
*Reminder that efforts should always be documented in your notes pertaining to the interaction had with the patient.
Which payers required RTC completions?
What is Kaiser and VA.
What is the weight limit for the Mammo equipment?
What is none.
There is no weight limit for mammo patients.
What should we do if RTE is not enabled during pre-registration workflows?
What is call the insurance directly, use a portal if access is available and call the patient to inquiry on any recent changes.
In the event of a code silver, after the announcement is made, what should be done immediately after?
What is barricade the door.
Who enters the HPE application?
What is the entire Patient Access Team via the online portal as all staff members must have access to abide by their job requirements. Please see management if you do not have access.
What is the name of the WQ you should review and clear prior to your end of shift to assure items are not missed?
What is 9719 ED Missing Registration Items
What is 350lbs.
When updating an admitted patients name, in EPIC, post arrival, what should we always remember to do and document?
What is update the patients armband and document the HAR notes.
If the Hugs alarm goes off, what is the next step we take?
What is call postpartum.