LINE A
What code do you use for when a patient is involved in a MVC
Occurrence code 04
What is an abandoned call
when the caller hangs up before reaching an agent
What is a "Guarantor"
A Guarantor is the person responsible for the bills on the account
If a patient is involved in a MVC, but doesn't know who they have as their auto insurance, what do you listed as insurance
You will use Legal mnemonic and list the patient and bill their address
What is the minimum amount you can collect for a payment plan
$25 a month
What is a Co insurance
the percentage of costs you pay after you've met your deductible
A "MOON" form is completed by who
Case Management is to complete this form with the patient for a "Medicare Outpatient Observation Notice"
Who is the first point of contact with patients at the hospital
Patient Access
Who is the subscriber
the individual who carries the insurance coverage
What is the minimum amount you're suppose to collect monthly
$500
Posting code "PSPPACSPP" is used for
Payment Plan
Self pay amount for ER
$500
Who is marked as confidential in the hospital
March man/ Baker act's, Forensic patients, Medical Clearances, and any patient that asks
A "IMM" is needed on what patients
Any patients being admitted as inpatient with Medicare listed as primary insurance
When do you have to get a co worker to cosign with you
When you are unable to obtain a patient signature due to reason
Where do you document the interpreter services you used for translation with the patient
In the call notes as well on the consent form
" Interpreter ID"
What is a "SNF"
Skilled Nursing Facility
What number do you call for an emergency in the hospital (Fall / Fire/ violence/ weapon threat)
4444
Medicare part _____ is for outpatient services only.
Medicare part B
If a female patient presents to the emergency room via EMS and they are unable to identify her, how would you put this patient on the ER tracker
Create a new patient as " Jane Doe" with the DOB as 01/01/1880
When registering a unidentified patient, what would you list as their address
Our Facility address
110 Longwood Ave
Rockledge FL
00000
C.A.R.E.S Meaning
Compassion
Accountability
Respect
Excellence
Stewardship
Patient arrival Mode : Ambulance
Admission Source: SNF
From Institution: Rockledge Health and Rehab
R.A.C.E Meaning
Rescue
Alarm
Contain
Evacuate or Extinguish
A "HOON" form is to be completed on
Any patient that is admitted under observation with any insurance besides Medicare. (Can be self pay)